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Hi, thanks for agreeing to help me. I’m working on an assignment about improving warehouse stock management and delivery scheduling at Penske Mexico. I want to get your perspective as a customer on this process. Is it okay if I ask you a few questions? Customer: Sure, no problem! I’m happy to help. You: Great! First, can you tell me what you expect from the warehouse and delivery process? Customer: Well, I mainly want my deliveries to be on time and for the orders to be accurate. It’s frustratin