Refund Request
Where do I find my transaction ID?
Open your Account page, go to the Payments table, and copy the Transaction ID shown there (use the copy button next to it). It is also printed at the top of the receipt email we sent you.
This is our own Transaction ID, not the transaction number shown on your PayPal or card statement. If the ID from your Account page is not accepted, contact us and we will process the refund for you.
Refund Policy FAQ
Submit a refund request using the form on our refund page with your transaction ID and email address. You can also contact us through our contact page for assistance. contact page for assistance.
Refunds are typically processed within 5-10 business days. The exact time depends on your payment method and financial institution. You will receive a confirmation email once the refund is initiated.
Yes, partial refunds may be issued in cases where you have used a portion of your characters or subscription. The refund amount is calculated based on unused characters or remaining subscription time.
If your refund is approved for a subscription purchase, your subscription will be cancelled and plan features will be revoked. Any remaining characters from the subscription will be removed from your account.
Character purchases are eligible for a refund within 30 days if the characters have not been used. Partially used character packs may be eligible for a pro-rated refund at our discretion.
Refunds are returned to the original payment method used for the purchase. If you paid via Stripe, the refund goes to your card. PayPal refunds go back to your PayPal account. Cryptocurrency refunds are handled on a case-by-case basis.
If you disagree with a refund decision, please contact our support team via the contact page with details about your case. We will review your request and work to find a fair resolution. contact page with details about your case. We will review your request and work to find a fair resolution.
Annual plans are eligible for a full refund within 30 days of purchase. After 30 days, we may offer a pro-rated refund for the unused portion of your annual subscription.
Yes, pro-rated refunds are available for annual plans and unused character packs. The refund amount is calculated based on the remaining unused portion of your purchase.
If you experience a significant service outage that prevents you from using TTS.ai, please contact our support team. We may issue characters or a partial refund depending on the duration and impact of the outage.
Accidental purchases are eligible for a full refund if reported within 48 hours and the characters or subscription features have not been used. Contact us immediately if you made an accidental purchase.
We encourage you to contact us for a refund before filing a chargeback with your bank. Filing a chargeback may result in your account being suspended. We are happy to resolve any billing issues directly and promptly.