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Business & Internal

Help Desk tal-AI IT

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-soluzzjoni tal-problemi Resets tal-password Ħolqien tal-Biljett Konformità mas-Sigurtà Appoġġ 24 siegħa kuljum
Ipprova dan Aġent Ħieles Dokumenti tal-API

AI IT Help Desk

Tnedija Dan l-Aġent

Kapaċitajiet tal-Help Desk

Appoġġ tal-IT awtomatizzat li jsolvi kwistjonijiet komuni istantanjament

Password Resets

Immaniġġja t-talbiet għall-issettjar mill-ġdid tal-password b'mod sigur.Ivverifika l-identità, issettja mill-ġdid il-kredenzjali, u ggwida lill-utenti permezz tal-issettjar ta' passwords ġodda.

Issolvi l-problemi tal-konnettività

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Issettjar tal-Apparat

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Ara l-Help Desk fl-Azzjoni

Sejħa tal-appoġġ tal-kampjun li timxi permezz ta ’xenarju ta’ soluzzjoni tal-problemi tal-printer

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Tajba, għalhekk il-konnessjoni tal-internet hija tajba. Ejja niċċekkjaw il-klijent VPN. Tista' tikklikkja lemin fuq l-ikona VPN fit-trej tas-sistema tiegħek u tgħidli x'inhu n-numru tal-verżjoni li turi?

Vuċijiet ta' Appoġġ Professjonali

Agħżel vuċi li tpoġġi l-utenti fil-faċilità matul sejħiet appoġġ tekniku

L-aqwa vuċijiet

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

L-aħjar mudelli

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Waqqaf l-AI Help Desk tiegħek

Ikseb appoġġ tal-IT awtomatizzat li jaħdem fl-organizzazzjoni tiegħek

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Implimenta lill-Impjegati

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Kompiti Awtomatizzati ta’ Appoġġ

Resets tal-password

Iċċekkja l-identità u tirrisettja AD / SSO passwords istantanjament

Provvista tal-Kont

Oħloq kontijiet u jassenjaw liċenzji tas-software

Kwistjonijiet tal-Printer

Troubleshoot konnettività u problemi tas-sewwieq

Konnettività tan-Netwerk

Iddijanjostika VPN, WiFi, u kwistjonijiet tan-netwerk

Integrazzjoni & sigurtà

Integrazzjoni tas-Sistema IT

  • • Direttorju attiv / Azure AD
  • • Sistemi tal-biljetti (Jira, ServiceNow, Zendesk)
  • & Bull; Ġestjoni tal-assi (Jamf, Intune)
  • & Bull; Għodod Monitoraġġ (Datadog, New Relic)
  • & Bull; Bażi tal-għarfien (Confluence, SharePoint)

Sigurtà tal-Intrapriża

  • & Bull; Multi-fattur awtentikazzjoni meħtieġa
  • • Kontroll tal-aċċess ibbażat fuq ir-rwol (RBAC)
  • • Infrastruttura konformi ma’ SOC 2 Tip II
  • & Bull; Data vuċi encrypted fi tranżitu u fil-mistrieħ
  • & Bull; Logs awditjar dettaljati għall-konformità

Mistoqsijiet Frekwenti (FAQ)

Mistoqsijiet komuni dwar l-AI IT Help Desk tagħna

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Iva. L-aġent jgħin lill-utenti jgħaddu minn proċeduri f’diversi stadji, pass pass, u jikkonferma li kull pass ikun tlesta qabel ma jgħaddi għal dak li jmiss.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Iva. Integra l-help desk bħala bot fl-ispazju tax-xogħol tal-kumpanija tiegħek Slack jew Teams. L-impjegati jistgħu jitkellmu bil-vuċi jew bit-test mal-appoġġ tal-IT direttament mill-għodod ta’ kollaborazzjoni tagħhom.

Inkludi l-lista tas-softwer standard tiegħek, id-dettalji tal-klijent VPN, il-mudelli tal-printer, il-konfigurazzjoni tan-netwerk, u l-proċeduri interni fil-prompt tas-sistema.L-aġent juża dan l-għarfien speċifiku għall-kumpanija għas-soluzzjoni preċiża tal-problemi.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
5.0/5 (1)

Lest biex Awtomatizza l-Appoġġ tal-IT?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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