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Customer-Facing

Hotel AI Concierge

Oaspeţii cu o experienţă crescută cu un concierge AI care se ocupă de rezervări, recomandări locale, comenzi de cameră şi cereri de oaspeţi 24/7. Asiguraţi un serviciu de lux la orice mărime a hotelului fără a dota un birou de concierge complet.

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Hotel AI Concierge

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De ce hoteluri Alege AI Concierge

Oferă experiențe excepționale de oaspeți la scară

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Experimentează Conciergeul AI

Ascultați cum ajută oaspeții cu mese și activități

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Voci de concierge sofisticate

Polished, knowledgeable voices that embody hospitality excellence

Top Voices

Emma

Female

Elegant, polished voice perfect for luxury hospitality

Michael

Male

Ton cald, sofisticat pentru hoteluri

Bella

Female

Voce prietenoasă, accesibilă pentru hoteluri boutique

Cele mai bune modele

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Înfiinţaţi - vă conciergele

Introduceți detalii la hotel, facilități, atracții în apropiere, restaurante partenere și opțiuni de transport local.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Conectează Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Desfășurare în camere

Puneţi conciergele la dispoziţie prin intermediul tabletelor în cameră, telefonului sau aplicaţia hotelului pentru acces instantaneu.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Afișează bilete pentru evenimente

bilete sigure pentru teatri, concerte, evenimente sportive, tururi și atracții locale cu cea mai bună selecție de locuri.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Recomandari locale

Sugestii atractii, cumparaturi, viata de noapte, activități de familie, si pietre ascunse bazate pe preferințele oaspetelor.

Special Requests

Umple apeluri de trezire, prosoape suplimentare, probleme de întreținere, checkout întârziere, și alte nevoi de oaspeți.

Perfect pentru fiecare tip de proprietate

De la hoteluri boutique la resorturi mari, furnizează servicii de concierge de clasa mondială, indiferent de mărime sau buget.

Hoteluri de lux

Menținerea standardelor de serviciu alb-glove cu timpuri de răspuns instantaneu și cunoștințe cuprinzătoare locale.

Proprietăți Boutique

Oferă un serviciu personalizat de conciergerie fără a lua în seamă un membru al personalului dedicat.

Staţii

Scalați serviciul în timpul sezoanelor maxime fără angajarea personalului sezonier, gestionează rezervările de activitate fără efort.

Hoteluri de afaceri

Asistenta călătorilor corporativi cu sali de intalnire, servicii de afaceri si transport local eficient.

Impactul satisfăcării oaspetelor

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integrare cu Hotel Systems

Seamlessly connects with your existing technology stack

Sisteme PMS

Opera, Cloudbeds, Mews, RoomRaccoon

Sisteme telefonice

Platforme PBX sau VoIP existente

Mesaj

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, servicii locale

Întrebări frecvente

Întrebări frecvente despre AI hotel concierge service

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Pentru grupuri de conferințe și evenimente, concierge oferă orare pentru evenimente, locații sălii de reuniuni și opțiunile de masă de grup. anchete complexe evenimente sunt rutate către echipa evenimentelor.
5.0/5 (1)

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