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سیستم IVR تلفن هوشمند

Replace outdated phone menus with an intelligent voice assistant that understands natural language, routes calls efficiently, and provides 24/7 customer support. Reduce wait times, improve customer satisfaction, and handle unlimited concurrent calls without hiring additional staff.

در دسترس بودن ۲۴/۷ زبان طبیعی مسیریابی هوشمند چند زبانه داشبورد تحلیل
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سیستم IVR تلفن هوشمند

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IVR System Features

Professional phone automation that understands your callers

Natural Language Routing

Callers say what they need in their own words. AI understands intent and routes instantly — no menu numbers to remember.

Instant Response

Sub-second response time. Callers never wait on hold or navigate multi-level menus. Average call handling drops from 90 seconds to 15.

Smart Routing

Route by department, issue type, customer tier, language, or any custom rule. VIP customers get priority routing automatically.

Self-Service Answers

Common questions (hours, location, account balance) answered directly without routing, reducing load on human agents.

Multilingual Support

Detect caller language and respond accordingly. Support callers in 30+ languages without multilingual staff.

Call Analytics

Track routing patterns, call volumes by department, peak hours, and common queries to optimize staffing and processes.

صدای IVR را در عمل بشنوید

نمونه تماس خدمات مشتری که کاملاً توسط هوش مصنوعی مدیریت می‌شود

Thank you for calling Acme Corp. How can I help you today?

آره، من يه سوالي راجع به آخرين صورتحسابم دارم... يه هزينه اي هست که نميشناسمش.

I'll connect you with our billing department right away. They can pull up your account and review that charge with you. One moment please.

گزینه‌های صدای حرفه‌ای

صدای کاملی را انتخاب کنید تا برندتان را در هر تماسی نشان دهید

صداهای بالا

Sarah

Female

صدای واضح و حرفه‌ای برای سیستم‌های تلفنی تجاری

Adam

Male

تحویل مطمئن و کارآمد برای مسیریابی سریع

Emma

Female

Polished, premium voice for enterprise companies

بهترین مدل‌ها

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Sub-second response for the fastest possible call routing

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free multilingual model for international call centers

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Natural multilingual support for diverse caller bases

Deploy Your IVR in Hours

Get your AI phone system live faster than traditional IVR setup

1

Define Departments

List your departments, their phone extensions, and the types of calls each handles.

2

Set Routing Rules

Map caller intents to departments. Define priority rules for VIP customers and urgent issues.

3

Add Self-Service Info

Enter business hours, location, FAQs, and common answers the IVR can handle without routing.

4

اتصال سیستم تلفن شما

Integrate with your PBX, Twilio, or VoIP provider and start handling calls immediately.

Common Use Cases

پشتیبانی مشتری

مدیریت پرسش‌های متداول، پرسش‌های حساب، و رفع اشکالات اولیه قبل از مسیریابی مسائل پیچیده به نمایندگان انسانی.

Appointment Scheduling

Book, reschedule, and confirm appointments with calendar integration and SMS reminders.

Payment Collection

Process payments securely over the phone with PCI-compliant voice authentication.

Enterprise Integrations

اتصال به سیستم‌های موجود شما

  • یکپارچه‌سازی CRM (Salesforce، HubSpot، Zendesk)
  • Ticketing systems (Jira, ServiceNow)
  • Calendar APIs (Google, Outlook, Exchange)
  • دروازه‌های پرداخت (Stripe, Square, Authorize.net)
  • Custom REST APIs and webhooks

تحلیل تماس

ردیابی معیارهای کلیدی برای بهینه‌سازی سیستم تلفن شما:

  • • میانگین زمان دستکاری و نرخ حل
  • • حجم تماس بر اساس ساعت/روز/ماه
  • • بیشترین قصد تماس‌گیرنده رایج
  • • تجزیه و تحلیل احساسات و نمرات CSAT
  • • نرخ انتقال به عوامل انسانی

پرسشهای متداول

سوالات متداول در مورد سیستم IVR تلفن هوشمند ما

Traditional IVRs force callers through rigid menu trees: 'Press 1 for sales, press 2 for support.' AI IVR lets callers speak naturally: 'I need help with my bill.' The AI understands and routes instantly.

بیشتر تماس‌ها در کمتر از ۵ ثانیه مسیریابی می‌شوند. هوش مصنوعی به تماس‌گیرنده سلام می‌کند، قصد او را از یک یا دو جمله می‌فهمد و بلافاصله انتقال می‌دهد. این ۵ تا ۱۰ برابر سریع‌تر از درخت‌های تلفن سنتی است.

Yes. The AI detects the caller language and responds accordingly. It supports 30+ languages and can route callers to language-specific agents when needed.

Yes. Works with any SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, and more. No hardware changes needed.

Yes. Configure self-service answers for common queries: business hours, office location, website URL, appointment scheduling, and account balances. Only route when human assistance is genuinely needed.

After two attempts to clarify, the AI routes the caller to a live operator or general reception. It never leaves callers stuck in a loop.

Yes. With CRM integration, the AI recognizes VIP customers, enterprise accounts, or urgent issues and routes them to priority queues with shorter wait times.

The AI handles unlimited concurrent calls. Every caller gets an instant greeting and routing — no busy signals, no hold queues during peak hours.

Yes. You can configure DTMF (button press) as a fallback option. Some callers prefer pressing 0 for an operator, and the AI respects that.

Track call volume by hour/day, routing distribution by department, average handling time, self-service resolution rate, and common caller intents. Use this data to optimize staffing and processes.

Traditional IVR systems cost $1,000-$10,000 for setup plus per-minute charges. AI IVR on TTS.ai starts at $9/month and handles thousands of calls with no per-minute fees beyond credits.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

آماده اي که سيستم تلفنت رو ارتقا بدي؟

پیاده‌سازی یک IVR هوش مصنوعی که تماس‌ها را هوشمندانه مدیریت می‌کند و با کسب و کار شما مقیاس پذیر است

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