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Business & Internal

Sistemul IVR telefonic al AI

Replace outdated phone menus with an intelligent voice assistant that understands natural language, routes calls efficiently, and provides 24/7 customer support. Reduce wait times, improve customer satisfaction, and handle unlimited concurrent calls without hiring additional staff.

Disponibilitate 24/7 Limba naturală Routing inteligent Limba multi- Tabelul de bord al analizei
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Sistemul IVR telefonic al AI

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IVR System Features

Professional phone automation that understands your callers

Natural Language Routing

Callers say what they need in their own words. AI understands intent and routes instantly — no menu numbers to remember.

Instant Response

Sub-second response time. Callers never wait on hold or navigate multi-level menus. Average call handling drops from 90 seconds to 15.

Smart Routing

Route by department, issue type, customer tier, language, or any custom rule. VIP customers get priority routing automatically.

Self-Service Answers

Common questions (hours, location, account balance) answered directly without routing, reducing load on human agents.

Multilingual Support

Detect caller language and respond accordingly. Support callers in 30+ languages without multilingual staff.

Call Analytics

Track routing patterns, call volumes by department, peak hours, and common queries to optimize staffing and processes.

Ascultaţi VRV-ul în acţiune

Eșantionarea apelului de serviciu al clienților gestionat în întregime de AI

Thank you for calling Acme Corp. How can I help you today?

Da, am o întrebare despre ultima mea factură - există o acuzație pe care nu-l recunosc.

I'll connect you with our billing department right away. They can pull up your account and review that charge with you. One moment please.

Opțiuni vocale profesionale

Alegeți vocea perfectă pentru a reprezenta marca pe fiecare apel

Top Voices

Sarah

Female

Voce clară, profesională pentru sisteme de telefonie de afaceri

Adam

Male

Livrare confidentă și eficientă pentru rute rapide

Emma

Female

Polished, premium voice for enterprise companies

Cele mai bune modele

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Sub-second response for the fastest possible call routing

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free multilingual model for international call centers

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Natural multilingual support for diverse caller bases

Deploy Your IVR in Hours

Get your AI phone system live faster than traditional IVR setup

1

Define Departments

List your departments, their phone extensions, and the types of calls each handles.

2

Set Routing Rules

Map caller intents to departments. Define priority rules for VIP customers and urgent issues.

3

Add Self-Service Info

Enter business hours, location, FAQs, and common answers the IVR can handle without routing.

4

Conectați sistemul de telefon

Integrate with your PBX, Twilio, or VoIP provider and start handling calls immediately.

Common Use Cases

Sprijin pentru clienți

Gestionați FAQ, anchete de cont și rezolvarea problemelor de bază înainte de a ruta probleme complexe către agenții umani.

Appointment Scheduling

Book, reschedule, and confirm appointments with calendar integration and SMS reminders.

Payment Collection

Process payments securely over the phone with PCI-compliant voice authentication.

Enterprise Integrations

Conectați-vă la sistemele dvs. existente

  • Integrarea CRM (Salesforce, HubSpot, Zendesk)
  • Ticketing systems (Jira, ServiceNow)
  • Calendar APIs (Google, Outlook, Exchange)
  • Porte de plată (Stripe, Square, Autorize.net)
  • Custom REST APIs and webhooks

Apel Analytics

Urmează metricile cheie pentru a optimiza sistemul telefonic:

  • • Rata medie a timpului şi rezoluţiei
  • • Volumul apelurilor cu ora/zi/luna
  • • Cele mai frecvente intenţii de apel
  • • Analiza sentimentului şi scorurile CSAT
  • • Rata de transfer către agenţi umani

Întrebări frecvente

Întrebări frecvente cu privire la sistemul nostru IPR de AI Phone

Traditional IVRs force callers through rigid menu trees: 'Press 1 for sales, press 2 for support.' AI IVR lets callers speak naturally: 'I need help with my bill.' The AI understands and routes instantly.

Majoritatea apelurilor sunt rutate în mai puţin de 5 secunde. AI salută apelatorul, înțelege intenția lor de la una sau două fraze, și transferează imediat. Acest lucru este 5-10x mai rapid decât copacii de telefon tradiționale.

Yes. The AI detects the caller language and responds accordingly. It supports 30+ languages and can route callers to language-specific agents when needed.

Yes. Works with any SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, and more. No hardware changes needed.

Yes. Configure self-service answers for common queries: business hours, office location, website URL, appointment scheduling, and account balances. Only route when human assistance is genuinely needed.

After two attempts to clarify, the AI routes the caller to a live operator or general reception. It never leaves callers stuck in a loop.

Yes. With CRM integration, the AI recognizes VIP customers, enterprise accounts, or urgent issues and routes them to priority queues with shorter wait times.

The AI handles unlimited concurrent calls. Every caller gets an instant greeting and routing — no busy signals, no hold queues during peak hours.

Yes. You can configure DTMF (button press) as a fallback option. Some callers prefer pressing 0 for an operator, and the AI respects that.

Track call volume by hour/day, routing distribution by department, average handling time, self-service resolution rate, and common caller intents. Use this data to optimize staffing and processes.

Traditional IVR systems cost $1,000-$10,000 for setup plus per-minute charges. AI IVR on TTS.ai starts at $9/month and handles thousands of calls with no per-minute fees beyond credits.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

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