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“Ever tried ordering ice cream at McDonald’s and got told ‘it’s broken’? Turns out… it’s not always broken. The machines require a long cleaning cycle that can take up to 4 hours. And if something goes wrong? Only a certified technician can fix it. Employees often just say ‘it’s broken’ because it’s easier than explaining. Plus, the machine’s software is super complicated. So next time you hear that excuse… it might actually be kinda true.”