Audio

I’m not a difficult guest, but if I’m paying a $150 cleaning fee, I expect the floors to actually be vacuumed. The place was "fine," but there were crumbs in the kitchen drawers and hair in the shower. I left a polite, honest 3-star review on Airbnb mentioning the grime. About six hours later, just…

I’m not a difficult guest, but if I’m paying a $150 cleaning fee, I expect the floors to actually be vacuumed. The place was "fine," but there were crumbs in the kitchen drawers and hair in the shower. I left a polite, honest 3-star review on Airbnb mentioning the grime. About six hours later, just as I was settling in at home, my phone buzzed. It was an official notification from the Airbnb Resolution Center. The host, "Marc," was requesting $640.00 for "Professional Floor Restoration."