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I scrolled through the professional photos and Bingo. In the high-res shot of the master suite, the rug wasn't there yet, but the burn mark was. I sent the timestamped video and the Zillow link straight to Airbnb Support, feeling like I’d won. But then, ten minutes later, I got a notification. "You…

I scrolled through the professional photos and Bingo. In the high-res shot of the master suite, the rug wasn't there yet, but the burn mark was. I sent the timestamped video and the Zillow link straight to Airbnb Support, feeling like I’d won. But then, ten minutes later, I got a notification. "Your case has been escalated." Marc replied to the thread with a "receipt" from a cleaning company dated yesterday morning saying the floor was inspected and clear before I arrived.