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“Ever tried ordering ice cream at McDonald’s and they tell you, ‘sorry, it’s broken’? Yeah… we’ve all been there. But here’s the thing — it’s not always actually broken. Those ice cream machines go through a long cleaning cycle every day, and it can take up to four hours to finish. During that time, they literally can’t serve anything. And if something does go wrong? Employees can’t just fix it themselves. They have to call a certified technician, which can take a while. So instead of expla