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Now before we get into the specifics of the Emergency Response Framework... I want to lay something out for you to think about when we walk through it... Preparedness does one thing above all else-it keeps your doors open... And if your doors stay open, everything else works—revenue, staffing, performance... So let’s get into it... What we’re going to cover in this framework centers on four key areas... which leads me to what we like to call... The C.A.R.E. Framework — a four-phase process