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I DON’T KNOW YOU / I WON’T TAKE MONEY OVER A COLD-CALL Have you ever ordered pizza over the phone? That means you’ve done business over the phone. With that being said… OR I can understand that. This is the first time we’re speaking. You don’t know who I am and where I am calling you from. So I will reintroduce myself: My name again is________. I am the Senior Manager at FMS: Fortress Merchant Solutions. I have been with the firm for the past ___ months / years now and pride myself