IT Guy Gone Feral
Tl;dr:
IT guy gets temporarily conscripted into a “fixer” role servicing a deep-pocketed client, discovers procurement is exhausting in a completely different way than IT, comes away with marginally more empathy for users. Marginally.
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As was portrayed in the documentary The Website is Down #1: Sales Guy vs. Web Dude, IT people have always been exasperated with Sales people. Disconnected means “broken”, slow means “not working”, user errors are “bugs”. And why on earth can