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“Let’s talk about ticket ownership. Yes, Project Managers create the tickets. But once it reaches you, ownership is fully yours. That means: You verify the information You ensure nothing is missing You structure the documentation from the start Don’t assume the ticket is correct. Validate it. Because a poorly structured ticket leads to: Delays Miscommunication And wrong conclusions So the rule is simple and non-negotiable: If it’s in your queue—you own it.”