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In the past one year, our team has a new operator named Mix who just joined us. When a problem happens, Some times Mix feels unsure what to do. Have you ever seen this situation before? A machine stops… and someone needs to wait for help. Sometimes Mix asks a trainer or a senior operator. But what happens if the trainer is busy? Sometimes Mix gets an answer. Sometimes Mix has to solve the problem by personal experience. But let me ask you something. If we solve problems only by experience, do w