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New features are now available, including a clock that shows how long the case has been open. In this section, you will also find three options: calling the customer, chatting with the customer, or calling the provider if one has been assigned. Additionally, the “Case Actions” and “Job Actions” but…

New features are now available, including a clock that shows how long the case has been open. In this section, you will also find three options: calling the customer, chatting with the customer, or calling the provider if one has been assigned. Additionally, the “Case Actions” and “Job Actions” buttons have been removed. Next, we’ll review the options that are now available on this side of the screen.