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Research has also shown that toxic employees can damage a company's reputation for customer service. Perhaps most concerning, this kind of harmful behavior can be contagious, meaning that other employees may start to act in a similar toxic manner. As one expert noted, leaders who are slow to addres…

Research has also shown that toxic employees can damage a company's reputation for customer service. Perhaps most concerning, this kind of harmful behavior can be contagious, meaning that other employees may start to act in a similar toxic manner. As one expert noted, leaders who are slow to address this kind of problem risk losing everything