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**"Thank you for calling Acme Garage Door — this is Ella, how can I help you today?"** **"I hear you — that's a tough situation. Let me help you get this fixed. First, what exactly happened to your garage door?"** **"Got it. And when do you need someone there? How soon does this need to be handled?" **"Understood — so you need us within the next 2 hours. We can do that. Let me get your information down