Edio Yenye Shavu

“This is where discipline comes in. A ticket is not just a task—it’s a record of truth. Anyone should be able to open a ticket and understand: What happened What was done And where things stand So your responsibility is to: Keep everything structured Centralize all updates in MMS Avoid side conversations that are not tracked If communication is scattered, the system breaks. So remember: Every ticket must tell a complete story.”