Refund Request
Where do I find my transaction ID?
Your transaction ID can be found in your payment confirmation email.
Refund Policy FAQ
Refunds are typically processed within 5-10 business days. The exact time depends on your payment method and financial institution. You will receive a confirmation email once the refund is initiated.
Yes, partial refunds may be issued in cases where you have used a portion of your credits or subscription. The refund amount is calculated based on unused credits or remaining subscription time.
If your refund is approved for a subscription purchase, your subscription will be cancelled and plan features will be revoked. Any remaining credits from the subscription will be removed from your account.
Credit purchases are eligible for a refund within 30 days if the credits have not been used. Partially used credit packs may be eligible for a pro-rated refund at our discretion.
Refunds are returned to the original payment method used for the purchase. If you paid via Stripe, the refund goes to your card. PayPal refunds go back to your PayPal account. Cryptocurrency refunds are handled on a case-by-case basis.
Annual plans are eligible for a full refund within 30 days of purchase. After 30 days, we may offer a pro-rated refund for the unused portion of your annual subscription.
Yes, pro-rated refunds are available for annual plans and unused credit packs. The refund amount is calculated based on the remaining unused portion of your purchase.
If you experience a significant service outage that prevents you from using TTS.ai, please contact our support team. We may issue credits or a partial refund depending on the duration and impact of the outage.
Accidental purchases are eligible for a full refund if reported within 48 hours and the credits or subscription features have not been used. Contact us immediately if you made an accidental purchase.
We encourage you to contact us for a refund before filing a chargeback with your bank. Filing a chargeback may result in your account being suspended. We are happy to resolve any billing issues directly and promptly.