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Business & Internal

Ifashayobora

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Kugenzura... Ijambobanga... Byaremwe Umutekano / Gushigikira
Byuzuye Inyandiko za API

AI IT Help Desk

Gutangiza

Ifashayobora

Gushigikira

Password Resets

Ijambobanga... Gusubiramo Kubaza... Ikiranga, Gusubiramo Ibisobanuro:, na Abakoresha Gihinguranya Igenamiterere Gishya Amagambo banga.

Ukwihuza

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Iboneza ry' APAREYE

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

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Gushigikira Guhamagara Gihinguranya A Mucapyi

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

, i Interineti Ukwihuza ni. Kugenzura i Umukiriya. Iburyo: - Kanda i Agashushondanga in Sisitemu Agasanduku na Verisiyo Umubare?, Iheruka Akazi?

Gushigikira

A Ijwi Abakoresha ku Gushigikira

Ijambobanga...

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Udushushondanga

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Kugena Imiterere

Gushigikira in Ishyirahamwe

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Gushigikira

Ijambobanga...

Ikiranga Na Gusubiramo Amagambo banga

Aderesi

Konti Na

Mucapyi

Na Musomyi

Urusobe rw'amaderese

, na urusobe

Umutekano

Sisitemu Ihuza

  • & bull; /
  • & bull; (,,)
  • & bull; Ubuyobozi (,)
  • & bull; Ibikoresho (,)
  • & bull; SHINGIRO (,)

Umutekano

  • & bull; - Umubarwa Bya ngombwa
  • & bull; - Igenzura ()
  • & bull; 2.
  • & bull; Ijwi Ibyatanzwe in na ku
  • & bull; LOGS ya:

Ibibazo bizwa kenshi

Bigyanye

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

. Umukozi Abakoresha Gihinguranya Igikubo - Intera Rimwe Intera Ku A Igihe, Intera ni Byuzuye Mbere Kwimura Kuri i Ibikurikira >. Byoroheje Ururimi: na.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

. i Ifashayobora Nka A in Cyangwa Umwanya- nkenerwa. ijambo - Cyangwa Umwandiko - Na: Gushigikira Kuva:.

Bisanzwe Porogaramu Urutonde, Umukiriya Ibisobanuro:, Mucapyi, urusobe Iboneza, na By' imbere in i Sisitemu Umwanyanyobora:. Umukozi iyi - Ubuhanga ya:.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
5.0/5 (1)

Kuri Gushyigikira

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Kwiyandikisha Umushinjacyaha