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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto- Troubleshooting Kudzoreredza Password Ticket Kuumbwa Kutevedzera kweSecurity 24 / 7 rutsigiro
Tarisa iyi Agent Free API Docs

AI IT Help Desk

Launch This Agent

Help Desk Zvinhu

Automatic IT rutsigiro kuti anogadzirisa zvakajairika nyaya nguva dzose

Password Resets

Kudzora password reset zvikumbiro zvakachengeteka. Kuvimbisa zita, reset zvitupa, uye kutungamirira vashandisi kuburikidza kuisa password nyowani.

Kugadzirisa dambudziko rekubatanidza

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Kugadzirisa Zvigadzirwa

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Ona Help Desk muAction

Muenzaniso wekutsigira kufona uchifamba kuburikidza neprinter troubleshooting scenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Zvakanaka, saka internet kubatanidza zviri zvakanaka. Tichatarisa VPN mushandisi. Unogona kurudyi-kudzvanya paVPN icon mu system tray yako uye ndibatei kuti ndeipi nhamba yeshanduro inoratidzwa? Uyezve, nguva yapfuura yakanga yashanda zvakanaka?

Professional Support Mitauro

Choose a voice that puts users at ease during technical support calls

Mazwi epamusoro

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Best Models

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Sevha yako AI Help Desk

Get otomatiki IT rutsigiro kushanda musangano rako

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatic Support Tasks

Kudzoreredza Password

Verify identity and reset AD/SSO passwords instantly

Account Provisioning

Create accounts and assign software licenses

Zvikanganiso zvemuprinta

Kugadzirisa dambudziko rekubatanidza uye dambudziko remushandisi

Network Connectivity

Kuongorora nyaya dzeVPN, WiFi, uye network

Kubatanidzwa & Kuchengetedzwa

IT System Integration

  • • Active Directory / Azure AD
  • & Bull; Ticketing systems (Jira, ServiceNow, Zendesk)
  • & Bull; Asset management (Jamf, Intune)
  • & Bull; Kuongorora zvinhu (Datadog, New Relic)
  • & Bull; Knowledge base (Confluence, SharePoint)

Enterprise Security

  • • Multi-factor authentication inodiwa
  • • Role-based access control (RBAC)
  • • SOC 2 Type II inowirirana nenharaunda
  • & Bull; Encrypted voice data mukufamba uye at rest
  • & Bull; Detalled ongororo zvinyorwa zvekutevedzera

Mibvunzo Inobvunzwa Kazhinji

Zvakajairika mibvunzo nezvedu AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Yeah. The mumiriri anoenda vashandisi kuburikidza multi-step mamiriro ezvinhu imwe nhanho pamwechete, kuvimbisa kuti yega yega nhanho yakamisikidzwa pamberi kuenderera mberi kunotevera.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yeah. Kubatanidza help desk sebot mukambani yako Slack kana Teams workspace.Vashandi vanogona kufona-chat kana text-chat ne IT rutsigiro zvakananga kubva kwavo kushandira pamwe zvinhu.

Kusanganisira yako standard software runyorwa, VPN mutengi ruzivo, printer mamodheru, network configuration, uye zvemukati miedzo mu system prompt.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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