“Let’s talk about ticket ownership.
Yes, Project Managers create the tickets.
But once it reaches you, ownership is fully yours.
That means:
You verify the information
You ensure nothing is missing
You structure the documentation from the start
Don’t assume the ticket is correct.
Validate it.
Because a poorly structured ticket leads to:
Delays
Miscommunication
And wrong conclusions
So the rule is simple and non-negotiable:
If it’s in your queue—you own it.”