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customer service and I’ll make sure I hold your hands every step of the way. I promise you, I will take care of you. I ONLY DEAL WITH LOCAL AGENCIES I understand and respect that. But the World is a global village these days. What matters is not if you can see the guy but if the guy can come back with the best rates and terms. My name again is… ARE YOU ON BETTER BUSINESS BUREAU No, we are not, and we don’t need to be. The vast majority of our business is done over the phone.