Hello? Is this the sewing machine repair shop?
[calm] Yes, this is Ahmed, the maintenance engineer. How can I help you?
My machine is eating the fabric! It's pulling it down into the plate and making a terrible knot underneath.
Ah, that's what we call "bird nesting." It sounds like a tension or hook timing issue.
Can you fix it? I have orders to finish by Friday!
Of course. Please do not try to force it to sew. That could break the needle and damage the hook. I can be at your shop tomorrow