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Customer-Facing

AI Hotel Concierge

Élevez l'expérience des clients avec un concierge AI qui gère les réservations, les recommandations locales, les commandes de service d'étage, et les demandes des clients 24h/24 et 7j/7.

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AI Hotel Concierge

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Pourquoi les hôtels choisissent AI Concierge

Offrir des expériences d'invités exceptionnelles à l'échelle

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Expérimentez le Concierge d'IA

Écoutez comment il aide les clients à manger et à faire des activités

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Des voix de concierges sophistiquées

Polished, knowledgeable voices that embody hospitality excellence

Haut-parleurs

Emma

Female

Voix élégante et polie parfaite pour l'hospitalité de luxe

Michael

Male

Un ton chaud et sophistiqué pour les hôtels haut de gamme

Bella

Female

Voix amicale et accessible pour les hôtels de charme

Meilleurs modèles

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Configurez votre concierge

Entrez les détails de l'hôtel, les commodités, les attractions à proximité, les restaurants partenaires et les options de transport local.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Déployer dans les chambres

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Billets d'événement & Afficher

Billets sécurisés pour les théâtres, concerts, événements sportifs, visites et attractions locales avec la meilleure sélection de sièges.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Recommandations locales

Proposez des attractions, du shopping, de la vie nocturne, des activités familiales et des joyaux cachés basés sur les préférences des clients.

Special Requests

Gérer les appels de réveil, serviettes supplémentaires, problèmes d'entretien, départ tardif, et d'autres besoins des clients.

Parfait pour chaque type de propriété

Des hôtels de charme aux grandes stations balnéaires, fournir un service de conciergerie de classe mondiale, peu importe la taille ou le budget.

Hôtels de luxe

Maintenir des normes de service en blanc avec des temps de réponse instantanés et des connaissances locales complètes.

Propriétés de la boutique

Offrez un service personnalisé de conciergerie sans les frais généraux d'un membre du personnel dédié.

Stations de villégiature

Service à l'échelle pendant les saisons de pointe sans embaucher de personnel saisonnier, gérer les réservations d'activités sans effort.

Hôtels d'affaires

Aider les voyageurs d'affaires avec des salles de réunion, des services d'affaires et un transport local efficace.

Répercussions sur la satisfaction des clients

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Intégration avec les systèmes hôteliers

Seamlessly connects with your existing technology stack

Systèmes PMS

Opéra, Cloudbeds, Mews, RoomRaccoon

Systèmes téléphoniques

Plates-formes PBX ou VoIP existantes

Messagerie

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Résy, services locaux

Foire aux questions

Questions courantes sur le service de conciergerie d'hôtel AI

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Pour les groupes de conférences et les événements, le concierge fournit des horaires d'événements, des salles de réunion et des options de repas de groupe.
5.0/5 (1)

Prêt à élever l'expérience des invités?

Déployez votre concierge AI aujourd'hui et commencez à fournir un service de luxe à chaque point de contact.

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