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Business & Internal

Uhlelo lwe-AI Phone IVR

Siguqule amamenyu efoni adlulele nge-assistant yezwi elihlakaniphile eliqonda ulwimi olujwayelekile, liqondisa ukufona ngokunembile, futhi linikeza usizo lwamakhasimende 24/7. Nciphisa isikhathi sokulinda, thuthukisa ukuheha kwamakhasimende, futhi uphathe ukufona okufanayo okungaphelelanga ngaphandle kokuqasha abasebenzi abaningi.

Ukungena 24/7 Ulimi olujwayelekile I-Smart Routing I-Multi-Language I-Analytics Dashboard
Sebenzisa le-agent yamahhala Amadokhumende we-API

I-AI Phone IVR System

Qala le-agent

Izici zesistimu ye-IVR

I-professional phone automation eqonda abaxhumana nabo

Ukuqondisa ulwimi olujwayelekile

Abaxhumanayo bakhuluma ngento abafuna ngayo ngamagama abo. I-AI iqonda inhloso nezindlela ngokushesha — akukho inani lemenyu elidinga ukukhumbula.

Uphendule ngokushesha

Isikhathi sokuphendula esingaphansi kwesekhondi. Abaxhumana nabo bangalindeli ukulinda noma ba navigate amamenyu anezinga eziningi. Ukuphathwa okuphakathi kwezingcingo kusuka kumasekhondi angama-90 kuya kuma-15.

Ukulungiswa kwendlela

Uhlelo nge-isigaba, uhlobo lwenkinga, isigaba somxhasi, ulwimi, noma noma yiluphi umthetho ojwayelekile. Abaxhasi be-VIP bathola ukuqala kohlelo ngokuzenzakalela.

Imibuzo ye-self-service

Imibuzo ejwayelekile (amahora, indawo, isibalo se-akhawunti) iphendulwa ngokuqondile ngaphandle kokuqondisa, kunciphisa ubunzima kuma-agents abantu.

Inkxaso yesiNgisi

Uhlu lwesiNgisi sokuzithinta futhi uphendule ngokuhambisana. Uxhaso lwesiNgisi sokuzithinta ku 30 + izilimi ngaphandle kweqembu elikhuluma izilimi eziningi.

Uhlu lwezingcingo

Ukulandelela imikhuba yokuhamba, ukubiza amavolumu ngesevisi, amahora aphezulu, kanye nezicelo ezijwayelekile ukuthuthukisa abasebenzi kanye nemizamo.

Uhlu lwe-IVR

Isibonisi socingo lwenkonzo yomthengisi esiphathwa ngokuphelele yi-AI

Sibonga ngokuxhuma ku-Acme Corp. Ngingakusiza kanjani namuhla?

Yebo, nginombuzo mayelana ne-bill yami yamuva — kukhona izindleko engingazi.

Ngizoxhuma nawe nesevisi yethu yemali ngokushesha. Bazokwazi ukuphakamisa i-akhawunti yakho futhi babuyekeze ukuthi ukhokhe kanjani. Isikhathi esincane sicela.

Izinketho zomsindo

Khetha umsindo ofanele ukukhombisa i-brand yakho kuwo wonke umlayezo

Amazwi aphezulu

Sarah

Female

Umsindo ocacile, ochwepheshe wezinhlelo zefoni yebhizinisi

Adam

Male

Ukuqinisekisa, ukuthunyelwa okusebenzayo kokuhamba ngokushesha

Emma

Female

Uhlu lwezinhlamvu ezisetshenziswayo

Amamodeli angcono kakhulu

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Uphendule ngesekondi encane ukuze udlulise umlayezo osheshayo

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Imodeli emahhala yezenhlalo ezihlukahlukene zendawo yokushaya

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Insizakalo yesiNgisi esiningi esijwayelekile sezinsiza ezihlukahlukene zocingo

I-IVR yakho isebenza ngehora

Thola indlela yakho yefoni ye-AI ephilayo ngokushesha kune-IVR ejwayelekile

1

Isigaba

Linganisa izigaba zakho, izixhumanisi zabo zefoni, kanye nezihlobo zezinhlamvu eziphathwa ngazo.

2

Misela imithetho yokuhamba

I-map yenhloso yocingo ku-departments. Chaza izimiso zokuqala zabaxhasi be-VIP kanye nezinkinga eziphuthumayo.

3

Engeza ulwazi lwe-self-service

Faka amahora ebhizinisi, indawo, ama-FAQs, kanye nezingxoxo ezijwayelekile i-IVR ingaphatha ngaphandle kokuqondisa.

4

Xhumanisa i-system yakho yefoni

Yenza i-PBX yakho, i-Twilio, noma umhlinzeki we-VoIP futhi uqale ukuphatha izingcingo ngokushesha.

Izimo Zokusetshenziswa Okujwayelekile

Usizo lwamakhasimende

Hlela ama-FAQs, izicelo ze-akhawunti, kanye nokuxazulula izinkinga zokuqala ngaphambi kokudlulisa izinkinga ezinzima kuma-agents womuntu.

Ukuhlela Izimemo

Incwadi, hlela kabusha, futhi uqinisekise izingqungquthela ngekhalenda kanye ne-SMS.

Ukuqoqwa kwemali

Inqubo yokukhokha ngokuphephile ngefoni nge-PCI-compliant voice authentication.

Ukuhlanganisa kwenkampani

Xhumanisa kuhlelo olukhona

  • Ukuhlanganisa kwe-CRM (Salesforce, HubSpot, Zendesk)
  • Uhlelo lokukhokha izitimela (Jira, ServiceNow)
  • Ikhalenda le-APIs (Google, Outlook, Exchange)
  • Izinsiza zokukhokha (Stripe, Square, Authorize.net)
  • I-REST APIs ne-webhooks ezikhethekile

Uhlu lwezingcingo

Thola izibalo ezibalulekile ukuze uthuthukise uhlelo lwakho lwefoni:

  • • Isikhathi esiphakathi sokuphatha kanye nezinga lokuxazulula
  • • Umsindo wokushaya ngehora/usuku/inyanga
  • • Iningi lezinqumo ezijwayelekile zomshayeli
  • • Ukuhlaziywa kwezenzo kanye namaphuzu we-CSAT
  • • Ukudluliswa kwesilinganiso kubaphathi bomuntu

Imibuzo ebuzwa kaningi

Imibuzo ejwayelekile mayelana ne-AI Phone IVR System yethu

I-IVR ejwayelekile icindezela abaxhumana nabo ngemihlahla yemenyu eqinile: 'Phinda 1 ukuthengisa, cindezela 2 ukuxhasa.' I-AI IVR ivumela abaxhumana nabo ukuthi bakhulume ngokuvamile: 'Ngidinga usizo nge-bill yami.' I-AI iqonda futhi ihamba ngokushesha.

Amanye amacingo ahamba ngaphansi kwezisekondi eziyisithupha. I-AI i pozdravlja onozvanu, razumije njihovu namjeru iz i iz reč iz, i prenosi odmah. Ovo je 5-10x brže nego tradicionalni telefoni.

Yebo. I-AI ithola ulimi lomnxeba futhi iphendula ngokuhambisana. Ixhasa izilimi ezingaphezu kuka-30 futhi ingabeka abaxhumana nabo kulabo abasebenza nge-language-specific agents uma kudingeka.

Yebo. Isebenza nanoma iyiphi i-SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, nezinye. Akunashintshwa kwehardware okudingekayo.

Yebo. Misa izixazululo zesevisi yomuntu siqu zemibuzo ejwayelekile: amahora ebhizinisi, indawo yeofisi, i-URL yewebhusayithi, ukuhlela izingxoxo, kanye ne-akhawunti yemali. Ukuhamba kuphela uma usizo lwamuntu ludinga.

Ngemuva kwezinqumo ezimbili zokucacisa, i-AI iqondisa umnxeba ku-operator ophilayo noma ku-reception jikelele. Ayikho into eshiya umnxeba uphele emlonyeni.

Yebo. Nge-CRM integration, i-AI iqaphela amakhasimende we-VIP, ama-akhawunti ebhizinisini, noma izinkinga eziphuthumayo futhi izilayisha ku-priority queues ngezikhathi zokulinde ezimfishane.

I-AI iphatha ukufona okufanayo okungaphelelanga. Wonke umfona uthola ukubonga ngokushesha nokuqondisa - akukho zimpawu ezixakekile, akukho ukubekezela kwe-queues ngesikhathi sehora eliphakeme.

Yebo. Ungahlela i-DTMF (cindezela inkinobho) njengenketho yokubuyela emuva. Abanye ababizayo bakhetha ukucindezela u-0 kumsebenzisi, futhi i-AI ihlonipha lokhu.

Ukulandela umsindo womlayezo ngehora/usuku, ukudluliswa kokuhamba ngesevisi, isikhathi sokusebenza esiphakathi, isilinganiso sokulungisa izinsizakalo ze-self-service, kanye nenhloso yomuntu ofonelayo. Sebenzisa le data ukulungisa abasebenzi kanye nenqubo.

I-IVR ejwayelekile izindleko $ 1,000- $ 10,000 ukufaka kanye nezindleko zemizuzu ngayinye. I-AI IVR ku-TTS.ai iqala ku- $ 9 / ngenyanga futhi iphatha amawaka ocingo ngaphandle kwezindleko zemizuzu ngayinye ngaphandle kwezinhlamvu.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

Yini esingayithuthukisa? Umbono wakho usiza ukuxazulula izinkinga.

Ukulungele ukuthuthukisa indlela yakho yefoni?

Isebenzisa i-AI IVR ephatha ukufona ngokuzimela futhi ikhula ngomsebenzi wakho

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