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Business & Internal

Uhlelo lwe-AI Phone IVR

Replace outdated phone menus with an intelligent voice assistant that understands natural language, routes calls efficiently, and provides 24/7 customer support. Reduce wait times, improve customer satisfaction, and handle unlimited concurrent calls without hiring additional staff.

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Sebenzisa le-agent yamahhala Amadokhumende we-API

Uhlelo lwe-AI Phone IVR

Qala le-agent

IVR System Features

Professional phone automation that understands your callers

Natural Language Routing

Callers say what they need in their own words. AI understands intent and routes instantly — no menu numbers to remember.

Instant Response

Sub-second response time. Callers never wait on hold or navigate multi-level menus. Average call handling drops from 90 seconds to 15.

Smart Routing

Route by department, issue type, customer tier, language, or any custom rule. VIP customers get priority routing automatically.

Self-Service Answers

Common questions (hours, location, account balance) answered directly without routing, reducing load on human agents.

Multilingual Support

Detect caller language and respond accordingly. Support callers in 30+ languages without multilingual staff.

Call Analytics

Track routing patterns, call volumes by department, peak hours, and common queries to optimize staffing and processes.

Thola i-IVR esebenza

Isibonelo socingo senkonzo yomthengi siphathwa ngokuphelele yi-AI

Thank you for calling Acme Corp. How can I help you today?

Yebo, nginombuzo mayelana ne-bill yami yokugqibela — kukho i-charge engayazi.

I'll connect you with our billing department right away. They can pull up your account and review that charge with you. One moment please.

Izinketho zomsindo

Khetha umsindo ofanele ukukhombisa i-brand yakho kuwo wonke umlayezo

Amazwi aphezulu

Sarah

Female

Umsindo ocacile, ochwepheshe wezinhlelo zefoni yebhizinisi

Adam

Male

Ukwethembeka, ukuthunyelwa okuphumelelayo kokuthuthuka okusheshayo

Emma

Female

Polished, premium voice for enterprise companies

Amamodeli angcono kakhulu

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Sub-second response for the fastest possible call routing

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free multilingual model for international call centers

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Natural multilingual support for diverse caller bases

Deploy Your IVR in Hours

Get your AI phone system live faster than traditional IVR setup

1

Define Departments

List your departments, their phone extensions, and the types of calls each handles.

2

Set Routing Rules

Map caller intents to departments. Define priority rules for VIP customers and urgent issues.

3

Add Self-Service Info

Enter business hours, location, FAQs, and common answers the IVR can handle without routing.

4

Connect Your Phone System

Qhathanisa ne-PBX yakho, i-Twilio, noma umhlinzeki we-VoIP bese uqala ukuphatha izingcingo ngokushesha.

Common Use Cases

Insizakalo yomsebenzisi

Hlela ama-FAQs, izicelo ze-akhawunti, kanye nokuxazulula izinkinga zokuqala ngaphambi kokudlulisa izinkinga ezinzima kuma-agents womuntu.

Appointment Scheduling

Book, reschedule, and confirm appointments with calendar integration and SMS reminders.

Payment Collection

Process payments securely over the phone with PCI-compliant voice authentication.

Enterprise Integrations

Xhumanisa kuzinhlelo zakho ezikhona

  • Ukuhlanganisa kwe-CRM (Salesforce, HubSpot, Zendesk)
  • Ticketing systems (Jira, ServiceNow)
  • Calendar APIs (Google, Outlook, Exchange)
  • Izinsiza zokukhokha (Stripe, Square, Authorize.net)
  • Custom REST APIs and webhooks

Uhlu lwezingcingo

Thola izibalo ezibalulekile ukuze uthuthukise uhlelo lwakho lwefoni:

  • • Isikhathi esiphakathi sokuphatha kanye nezinga lokuxazulula
  • • Ivolumu yocingo ngehora/usuku/inyanga
  • • Iningi lezinqumo ezijwayelekile zomshayeli
  • • Ukuhlaziywa kwezenzo kanye namaphuzu we-CSAT
  • • Izinga lokudluliswa kwabameli bomuntu

Imibuzo ebuzwa kaningi

Imibuzo ejwayelekile mayelana ne-AI Phone IVR System yethu

Traditional IVRs force callers through rigid menu trees: 'Press 1 for sales, press 2 for support.' AI IVR lets callers speak naturally: 'I need help with my bill.' The AI understands and routes instantly.

Iningi lezingcingo lidluliselwa ngezansi kwemizuzu emi-5. I-AI i pozdravlja umnxeba, iqonda inhloso yabo kusuka kumbhalo owodwa noma amabili, futhi idlulisa ngokushesha. Le yindlela esheshayo engu-5-10x kunezihlahla zefoni ezijwayelekile.

Yes. The AI detects the caller language and responds accordingly. It supports 30+ languages and can route callers to language-specific agents when needed.

Yes. Works with any SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, and more. No hardware changes needed.

Yes. Configure self-service answers for common queries: business hours, office location, website URL, appointment scheduling, and account balances. Only route when human assistance is genuinely needed.

After two attempts to clarify, the AI routes the caller to a live operator or general reception. It never leaves callers stuck in a loop.

Yes. With CRM integration, the AI recognizes VIP customers, enterprise accounts, or urgent issues and routes them to priority queues with shorter wait times.

The AI handles unlimited concurrent calls. Every caller gets an instant greeting and routing — no busy signals, no hold queues during peak hours.

Yes. You can configure DTMF (button press) as a fallback option. Some callers prefer pressing 0 for an operator, and the AI respects that.

Track call volume by hour/day, routing distribution by department, average handling time, self-service resolution rate, and common caller intents. Use this data to optimize staffing and processes.

Traditional IVR systems cost $1,000-$10,000 for setup plus per-minute charges. AI IVR on TTS.ai starts at $9/month and handles thousands of calls with no per-minute fees beyond credits.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

Ukulungele ukuthuthukisa uhlelo lwakho lwefoni?

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