Umsindo ohlukanisiwe

I agree. I think you did a good job staying polite and professional. One thing that could help is setting clear expectations with clients, like letting them know there might be a short wait. That can sometimes prevent frustration. Also, when you start to feel overwhelmed, try simple techniques like…

I agree. I think you did a good job staying polite and professional. One thing that could help is setting clear expectations with clients, like letting them know there might be a short wait. That can sometimes prevent frustration. Also, when you start to feel overwhelmed, try simple techniques like taking a deep breath or pausing for a second to reset. Building confidence when dealing with difficult clients will make it easier to manage those situations.