Case Study — Mr. Cooper
Reimagining the home ownership experience
CHALLENGE
During a re-brand from Nationstar Mortgage Servicing in 2018, Mr. Cooper wanted to create a new app experience to align with their customer-centric identity. Mr. Cooper is one of the largest mortgage servicers, with over 4.3 million customers. Their team was seeking a way to identify, de-risk, and build self-service tools that could reduce call center volumes and call times.
INSIGHT