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Customer-Facing

AI Hotel Concierge

Meningkatkan pengalaman tetamu dengan concierge AI yang mengendalikan tempahan, cadangan setempat, pesanan perkhidmatan bilik, dan permintaan tetamu 24/7. Berikan perkhidmatan tahap mewah di mana-mana saiz hotel tanpa staf meja concierge penuh.

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AI Hotel Concierge

Lancarkan Ejen Ini

Mengapa Hotel Memilih AI Concierge

Beri pengalaman tetamu luar biasa pada skala

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Pengalaman AI Concierge

Dengar bagaimana ia membantu tetamu dengan makan dan aktiviti

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Suara Concierge yang canggih

Polished, knowledgeable voices that embody hospitality excellence

Suara Teratas

Emma

Female

Elegant, polished voice perfect for luxury hospitality

Michael

Male

Warna yang hangat dan moden untuk hotel mewah.

Bella

Female

Suara yang mesra, mudah diakses untuk hotel boutique

Model Terbaik

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Tetapkan Concierge Anda

Masukkan perincian hotel, kemudahan, tarikan berdekatan, restoran rakan, dan pilihan pengangkutan tempatan.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Letak dalam Bilik

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Tiket Peristiwa & Tayangan

Memastikan tiket untuk teater, konsert, acara sukan, lawatan, dan tarikan tempatan dengan pilihan tempat duduk terbaik.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Cadangan Setempat

Cadangkan tarikan, membeli-belah, kehidupan malam, aktiviti keluarga, dan permata tersembunyi berdasarkan keutamaan tetamu.

Special Requests

Mengendalikan panggilan bangun, tuala tambahan, masalah penyelenggaraan, checkout lewat, dan keperluan tetamu lain.

Sempurna untuk Setiap Jenis Sifat

Dari hotel boutique ke resort besar, menyediakan perkhidmatan concierge kelas dunia tanpa mengira saiz atau bajet.

Hotel Mewah

Mempertahankan standard perkhidmatan sarung tangan putih dengan masa tindak balas segera dan pengetahuan tempatan yang komprehensif.

Ciri-ciri

Menawarkan perkhidmatan concierge peribadi tanpa overhead anggota staf yang didedikasikan.

Resorts

Skala perkhidmatan semasa musim puncak tanpa mempekerjakan staf musim, mengendalikan tempahan aktiviti tanpa usaha.

Hotel Bisnes

Bantu pelancong korporat dengan bilik mesyuarat, perkhidmatan perniagaan, dan pengangkutan tempatan yang berkesan.

Dampak Kepuasan Tetamu

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integrasi dengan Sistem Hotel

Seamlessly connects with your existing technology stack

Sistem PMS

Opera, Cloudbeds, Mews, RoomRaccoon

Sistem Telefon

Platform PBX atau VoIP sedia ada

Mesej

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, perkhidmatan setempat

Soalan Lazim

Soalan biasa mengenai perkhidmatan concierge hotel AI

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Untuk kumpulan persidangan dan acara, concierge menyediakan jadual acara, lokasi bilik mesyuarat, dan pilihan makan kumpulan. Pertanyaan acara kompleks disalurkan kepada pasukan acara.
5.0/5 (1)

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