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Customer-Facing

AI Hotel Concierge

Ascensore esperienza degli ospiti con un concierge AI che gestisce le prenotazioni, raccomandazioni locali, ordini di servizio in camera, e le richieste degli ospiti 24/7. Offrire un servizio di lusso a qualsiasi dimensione dell'hotel senza il personale di una scrivania concierge completa.

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AI Hotel Concierge

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Perché hotel Scegli AI Concierge

Offrire esperienze eccezionali degli ospiti in scala

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Vivi l'AI Concierge

Ascolta come aiuta gli ospiti con cena e attività

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Sofisticato Concierge Voices

Polished, knowledgeable voices that embody hospitality excellence

Voci principali

Emma

Female

Elegant, polished voice perfect for luxury hospitality

Michael

Male

Tono caldo e sofisticato per hotel di lusso

Bella

Female

Voce amichevole e accessibile per hotel boutique

Migliori modelli

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Imposta il tuo concierge

Inserisci i dettagli dell'hotel, i servizi, le attrazioni nelle vicinanze, i ristoranti partner e le opzioni di trasporto locale.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Distribuisci in stanze

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

& Mostra biglietti evento

Biglietti sicuri per teatri, concerti, eventi sportivi, tour e attrazioni locali con la migliore selezione di posti.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Raccomandazioni locali

Suggerisci attrazioni, shopping, vita notturna, attività familiari e gemme nascoste in base alle preferenze degli ospiti.

Special Requests

Gestire sveglia chiamate, asciugamani extra, problemi di manutenzione, cassa tardiva, e altre esigenze degli ospiti.

Perfetto per ogni tipo di proprietà

Da hotel boutique a grandi resort, fornire un servizio di concierge di classe mondiale indipendentemente dalle dimensioni o dal budget.

Hotel di Lusso

Mantenere standard di servizio di guanti bianchi con tempi di risposta istantanei e conoscenze locali complete.

Proprietà boutique

Offrire servizio di portineria personalizzato senza la copertura di un membro del personale dedicato.

ResortsCity name (optional, probably does not need a translation)

Servizio scala durante le alte stagioni senza assumere personale stagionale, gestire le prenotazioni di attività senza sforzo.

Business Hotels

Assistere i viaggiatori aziendali con sale riunioni, servizi business e trasporti locali efficienti.

Impatto della soddisfazione degli ospiti

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integrazione con i sistemi alberghieri

Seamlessly connects with your existing technology stack

Sistemi PMS

Opera, Cloudbed, Mews, RoomRaccoon

Sistemi telefonici

Piattaforme PBX o VoIP esistenti

Messaggi

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, servizi locali

Domande frequenti

Domande comuni sul servizio di concierge dell'hotel AI

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Per gruppi di conferenze ed eventi, il concierge fornisce orari degli eventi, location per sale riunioni e possibilità di cena di gruppo.
5.0/5 (1)

Pronto per Elevate Guest Experience?

Distribuisci il tuo concierge AI oggi stesso e inizia a fornire servizi di lusso in ogni touchpoint.

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