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Customer-Facing

AI Hotel Concierge

Elevar experiência de hóspedes com um conserge IA que lida com reservas, recomendações locais, pedidos de serviço de quartos e pedidos de hóspedes 24/7. Forneça serviço de luxo a qualquer tamanho do hotel sem dotação de uma secretária de conserge completa.

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AI Hotel Concierge

Lançar este Agente

Por que hotéis Escolha IA Concierge

Entregue experiências de hóspedes excepcionais em escala

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Experimente o Concierge da IA

Ouça como ajuda os hóspedes com jantar e atividades

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Vozes de Concierge sofisticadas

Polished, knowledgeable voices that embody hospitality excellence

Vozes máximas

Emma

Female

Elegant, polished voice perfect for luxury hospitality

Michael

Male

Tônus aquecido e sofisticado para hotéis em alta escala

Bella

Female

Amigável, voz acessível para hotéis boutique

Melhores Modelos

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Coloque o seu concierge

Digite detalhes do hotel, comodidades, atrações próximas, restaurantes parceiros e opções de transporte local.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Deslocação em Quartos

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Mostrar os ingressos do Evento

Bilhetes seguros para teatros, concertos, eventos esportivos, passeios e atrações locais com melhor seleção de lugares.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Recomendações locais

Sugerir atrações, compras, vida noturna, atividades familiares e gemas escondidas com base nas preferências dos hóspedes.

Special Requests

Manipular chamadas de acorde, toalhas extra, problemas de manutenção, checkout tardio, e outras necessidades de hóspedes.

Perfeito para cada tipo de propriedade

De hotéis de boutiques para grandes resorts, fornecer serviço de concierge de classe mundial, independentemente do tamanho ou orçamento.

Hotéis de luxo

Manter padrões de serviço de brilho branco com tempos de resposta instantâneos e conhecimento local abrangente.

Propriedades Boutique

Ofereça um serviço personalizado de conserge sem o encargo de um pessoal dedicado.

Resorts

Escalar o serviço durante as estações de pico sem contratar pessoal sazonal, gerenciar as reservas de atividades sem esforço.

Hotéis de Negócios

Assista viajantes corporativos com salas de reuniões, serviços de negócios e transporte local eficiente.

Impacto de satisfação de hóspedes

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integração com Sistemas de Hotel

Seamlessly connects with your existing technology stack

Sistemas PMS

Ópera, Nuvem camas, Mews, RoomRaccoon

Sistemas de telefone

Plataformas PBX ou VoIP existentes

Mensagem

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, serviços locais

Perguntas Frequentes

Perguntas comuns sobre IA hotel concierge service

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Para grupos de conferências e eventos, o conserge fornece horários de eventos, locais de reuniões e opções de jantar em grupo. Inquéritos de eventos complexos são encaminhados para a equipe de eventos.
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