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Customer-Facing

AI Hotel Concierge

Erhöhen Sie die Gästeerfahrung mit einem KI-Concierge, der Reservierungen, lokale Empfehlungen, Zimmerservice-Bestellungen und Gästewünsche rund um die Uhr bearbeitet.

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AI Hotel Concierge

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Warum Hotels AI Concierge wählen

Ermöglichen Sie außergewöhnliche Gästeerlebnisse im Maßstab

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Erleben Sie den AI Concierge

Hören Sie, wie es Gäste mit Essen und Aktivitäten unterstützt

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Ausgefeilte Concierge-Stimme

Polished, knowledgeable voices that embody hospitality excellence

Top-Stimme

Emma

Female

Elegant, polished voice perfect for luxury hospitality

Michael

Male

Warmer, anspruchsvoller Ton für gehobene Hotels

Bella

Female

Freundliche, zugängliche Stimme für Boutique-Hotels

Beste Modelle

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Stellen Sie Ihren Concierge ein

Geben Sie Hoteldetails, Annehmlichkeiten, nahe gelegene Sehenswürdigkeiten, Partnerrestaurants und lokale Transportmöglichkeiten ein.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Einsatz in Zimmern

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Tickets & Ereignis anzeigen

Sichere Tickets für Theater, Konzerte, Sportveranstaltungen, Touren und lokale Attraktionen mit bester Sitzplatzauswahl.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Lokale Empfehlungen

Empfehlen Sie Attraktionen, Einkaufsmöglichkeiten, Nachtleben, Familienaktivitäten und versteckte Juwelen basierend auf Gastpräferenzen.

Special Requests

Handle Weckrufe, zusätzliche Handtücher, Wartungsprobleme, späten Checkout und andere Gästebedürfnisse.

Perfekt für jeden Immobilientyp

Von Boutique-Hotels zu großen Resorts, bieten Weltklasse Concierge-Service unabhängig von Größe oder Budget.

Luxushotels

Erhalten Sie White-Handschuh-Service-Standards mit sofortigen Reaktionszeiten und umfassenden lokalen Kenntnissen.

Boutique-Eigenschaften

Bieten Sie personalisierte Concierge-Service ohne den Overhead eines engagierten Mitarbeiters.

Gebiete

Scale-Service während der Hauptsaison ohne Einstellung saisonale Mitarbeiter, mit Aktivitäten Buchungen mühelos.

Gastgewerbe

Unterstützen Sie Geschäftsreisende mit Tagungsräumen, Business-Services und effizienten lokalen Verkehrsmitteln.

Auswirkungen auf die Zufriedenheit des Gastes

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integration mit Hotelsystemen

Seamlessly connects with your existing technology stack

PMS-Systeme

Oper, Cloudbeds, Mews, RoomRaccoon

Telefonsysteme

Bestehende PBX- oder VoIP-Plattformen

Message

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, lokale Dienstleistungen

Häufig gestellte Fragen

Häufige Fragen zu KI Hotel Concierge Service

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Für Konferenzgruppen und Veranstaltungen bietet der Concierge Veranstaltungstermine, Tagungsräume und Gruppenrestaurants. Komplexe Veranstaltungsanfragen werden an das Veranstaltungsteam weitergeleitet.
5.0/5 (1)

Bereit, Gästeerfahrung zu erhöhen?

Stellen Sie Ihren KI Concierge noch heute bereit und bieten Sie an jedem Touchpoint Luxus-Service an.

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