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Customer-Facing

AI Hotel Concierge

Elevar la experiencia de los huéspedes con un conserje AI que se encarga de las reservas, recomendaciones locales, pedidos de servicio a la habitación y peticiones de los huéspedes 24/7.

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AI Hotel Concierge

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Por qué los hoteles eligen AI Concierge

Ofrecer experiencias excepcionales de invitados a escala

Local Recommendations

Restaurant, entertainment, and attraction recommendations personalized to guest preferences, budget, and location.

Reservation Booking

Book restaurant tables, spa appointments, tours, and activities on behalf of guests through integrated services.

Room Service

Take room service orders, process special requests, and coordinate with hotel staff for timely delivery.

30+ Languages

Assist international guests in their native language. No language barrier between your hotel and its guests.

Transportation

Arrange airport transfers, car rentals, ride-shares, and provide public transit directions for any destination.

Service Requests

Handle towel requests, maintenance issues, checkout questions, and any guest need — routing to the right department.

Experimente el Concierge de AI

Escuche cómo ayuda a los huéspedes con la cena y las actividades

Can you recommend a good Italian restaurant near the hotel?

I'd love to! For Italian dining, I highly recommend Trattoria Bella Vita — it's just a 5-minute walk from the hotel. They're known for their handmade pasta and wood-fired pizza. For a more upscale experience, Osteria Marco is a 10-minute taxi ride and has an excellent wine list. Would you like me to make a reservation at either one?

Trattoria Bella Vita sounds great. Can you book a table for two at 7 PM tonight?

I'll reserve a table for two at Trattoria Bella Vita tonight at 7 PM. Shall I arrange a taxi for 6:45, or would you prefer to walk? Also, would you like me to mention any dietary preferences to the restaurant?

Sofisticado Concierge Voices

Polished, knowledgeable voices that embody hospitality excellence

Top Voices

Emma

Female

Elegante, voz pulida perfecta para la hospitalidad de lujo

Michael

Male

Tono cálido y sofisticado para hoteles de lujo

Bella

Female

Voz amigable y accesible para hoteles boutique

Mejores modelos

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast, natural responses for real-time guest interactions

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Multilingual support for international guests

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for extended concierge interactions

Launch Your Concierge Service

Start delighting guests in minutes

1

Configure su conserje

Introduzca los detalles del hotel, amenidades, atracciones cercanas, restaurantes asociados y opciones de transporte local.

2

Choose a Voice & Language

Select a voice that matches your hotel brand. Enable multilingual support for your guest demographics.

3

Connect Hotel Systems

Integrate with your PMS, booking systems, and service request platforms for seamless guest service.

4

Despliegue en habitaciones

Make the concierge available via in-room tablets, phone, or the hotel app for instant guest access.

Complete Guest Services

Everything a traditional concierge does, automated

Restaurant Reservations

Book tables at local restaurants, provide recommendations, handle dietary restrictions and special occasions.

Evento & Mostrar entradas

Entradas seguras para teatros, conciertos, eventos deportivos, tours y atracciones locales con la mejor selección de asientos.

Transportation

Arrange airport transfers, car rentals, ride shares, limousine service, and provide directions.

Room Service

Take orders for food, drinks, amenities, and special requests with delivery coordination to rooms.

Recomendaciones locales

Sugerir atracciones, compras, vida nocturna, actividades familiares y gemas ocultas basadas en las preferencias de los huéspedes.

Special Requests

Maneje las llamadas de despertador, toallas adicionales, problemas de mantenimiento, pagos tardíos y otras necesidades de los huéspedes.

Perfecto para cada tipo de propiedad

Desde hoteles boutique hasta grandes resorts, ofrecen servicio de conserjería de primera clase independientemente del tamaño o presupuesto.

Hoteles de lujo

Mantenga los estándares de servicio de guantes blancos con tiempos de respuesta instantáneos y conocimiento local completo.

Propiedades Boutique

Ofrecer un servicio personalizado de conserjería sin la sobrecarga de un miembro del personal dedicado.

Resorts

Escalar el servicio durante las temporadas pico sin contratar personal de temporada, manejar las reservas de actividad sin esfuerzo.

Hoteles de negocios

Asista a viajeros corporativos con salas de reuniones, servicios de negocios y transporte local eficiente.

Impacto en la satisfacción de los invitados

Response Time Instant
Service Availability 24/7
Language Support 30+ Languages
Guest Satisfaction +28%
Review Scores +0.4 Stars

Integración con los sistemas hoteleros

Seamlessly connects with your existing technology stack

PMS Systems

Ópera, Nube, Mews, RoomRaccoon

Sistemas telefónicos

Plataformas PBX o VoIP existentes

Mensajería

SMS, WhatsApp, in-app chat

Booking Platforms

OpenTable, Resy, servicios locales

Preguntas frecuentes

Preguntas comunes sobre el servicio de conserjería del hotel AI

Yes. The AI concierge supports 30+ languages using multilingual TTS models. It can detect the guest language and respond accordingly, serving international travelers without language barriers.

Yes. The concierge integrates via API with major property management systems including Opera, Maestro, and Cloudbeds. It can access guest profiles, room assignments, and reservation details.

Yes. Connect the concierge to OpenTable, Resy, or direct restaurant contacts. It makes real reservations on behalf of guests and confirms the booking details.

Urgent requests (broken AC, plumbing issues, safety concerns) are flagged as high priority and immediately routed to on-duty maintenance staff with room number and issue details.

Absolutely. Enter your curated list of recommended restaurants, attractions, and services with descriptions, distances, and price ranges. The concierge gives personalized suggestions from your approved list.

Yes. Deploy the concierge as a web-based voice assistant on in-room tablets, smart displays, or through the hotel phone system. Guests interact naturally by speaking.

Yes. Load your room service menu and the concierge takes orders, handles customizations, provides estimated delivery times, and sends orders to your kitchen.

The concierge acknowledges the issue empathetically, logs the complaint, and escalates to the appropriate manager. For service recovery, it can offer amenities within your pre-approved guidelines.

Yes. Guest conversations are processed in real time and not stored after the session. The system complies with GDPR and hospitality privacy standards. Self-hosting is available for maximum control.

Yes. The concierge arranges taxis, ride-shares, airport shuttles, and car rentals. It provides directions, estimated travel times, and costs for any destination.

Hotels report 40-60% reduction in front desk calls after deploying an AI concierge. Routine questions about WiFi, checkout times, and local directions are handled instantly.

Para grupos de conferencias y eventos, el conserje proporciona horarios de eventos, ubicaciones de las salas de reuniones y opciones de restaurantes para grupos.
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