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Business & Internal

AI 전화 IVR 시스템

Replace outdated phone menus with an intelligent voice assistant that understands natural language, routes calls efficiently, and provides 24/7 customer support. Reduce wait times, improve customer satisfaction, and handle unlimited concurrent calls without hiring additional staff.

24/7 가용성 자연 언어 스마트 라우팅 다중 언어 분석 대시보드
이 에이전트를 무료로 사용해 보십시오 API 문서

AI 전화 IVR 시스템

이 에이전트 실행하기

IVR System Features

Professional phone automation that understands your callers

Natural Language Routing

Callers say what they need in their own words. AI understands intent and routes instantly — no menu numbers to remember.

Instant Response

Sub-second response time. Callers never wait on hold or navigate multi-level menus. Average call handling drops from 90 seconds to 15.

Smart Routing

Route by department, issue type, customer tier, language, or any custom rule. VIP customers get priority routing automatically.

Self-Service Answers

Common questions (hours, location, account balance) answered directly without routing, reducing load on human agents.

Multilingual Support

Detect caller language and respond accordingly. Support callers in 30+ languages without multilingual staff.

Call Analytics

Track routing patterns, call volumes by department, peak hours, and common queries to optimize staffing and processes.

실제 IVR을 들으십시오

AI가 전적으로 처리하는 고객 서비스 전화 샘플

Thank you for calling Acme Corp. How can I help you today?

그래, 내 마지막 청구서에 대한 질문이 있습니다 - 내가 인식하지 않는 요금이 있습니다.

I'll connect you with our billing department right away. They can pull up your account and review that charge with you. One moment please.

전문 음성 옵션

모든 통화에서 귀사의 브랜드를 대표하는 완벽한 음성을 선택하십시오.

상위 목소리

Sarah

Female

비즈니스 전화 시스템을 위한 선명하고 전문적인 음성

Adam

Male

신속한 라우팅을 위한 안정적이고 효율적인 배송

Emma

Female

Polished, premium voice for enterprise companies

최고의 모델

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Sub-second response for the fastest possible call routing

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free multilingual model for international call centers

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Natural multilingual support for diverse caller bases

Deploy Your IVR in Hours

Get your AI phone system live faster than traditional IVR setup

1

Define Departments

List your departments, their phone extensions, and the types of calls each handles.

2

Set Routing Rules

Map caller intents to departments. Define priority rules for VIP customers and urgent issues.

3

Add Self-Service Info

Enter business hours, location, FAQs, and common answers the IVR can handle without routing.

4

전화 시스템 연결

PBX, Twilio 또는 VoIP 공급업체와 통합하여 즉시 통화 처리를 시작하십시오.

Common Use Cases

고객 지원 센터

복잡한 문제를 인간 에이전트에게 라우팅하기 전에 FAQ, 계정 문의 및 기본적인 문제 해결을 처리합니다.

Appointment Scheduling

Book, reschedule, and confirm appointments with calendar integration and SMS reminders.

Payment Collection

Process payments securely over the phone with PCI-compliant voice authentication.

Enterprise Integrations

기존 시스템에 연결

  • CRM 통합(Salesforce, HubSpot, Zendesk)
  • Ticketing systems (Jira, ServiceNow)
  • Calendar APIs (Google, Outlook, Exchange)
  • 지불 게이트웨이 (스트립, 스퀘어, Authorize.net)
  • Custom REST APIs and webhooks

통화 분석

전화 시스템을 최적화하기 위한 주요 지표 추적:

  • • 평균 처리 시간 및 해상도
  • • 시간 / 일 / 월별 통화 볼륨
  • • 가장 일반적인 발신자 의도
  • • 감정 분석 및 CSAT 점수
  • • 인간 에이전트로의 전송률

자주 묻는 질문

우리의 AI 전화 IVR 시스템에 대한 일반적인 질문

Traditional IVRs force callers through rigid menu trees: 'Press 1 for sales, press 2 for support.' AI IVR lets callers speak naturally: 'I need help with my bill.' The AI understands and routes instantly.

대부분의 통화는 5초 이내에 라우팅됩니다. AI는 발신자에게 인사를 하고, 한 두 문장으로 그들의 의도를 이해하고, 즉시 전송합니다. 이는 전통적인 전화 트리보다 5~10배 빠릅니다.

Yes. The AI detects the caller language and responds accordingly. It supports 30+ languages and can route callers to language-specific agents when needed.

Yes. Works with any SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, and more. No hardware changes needed.

Yes. Configure self-service answers for common queries: business hours, office location, website URL, appointment scheduling, and account balances. Only route when human assistance is genuinely needed.

After two attempts to clarify, the AI routes the caller to a live operator or general reception. It never leaves callers stuck in a loop.

Yes. With CRM integration, the AI recognizes VIP customers, enterprise accounts, or urgent issues and routes them to priority queues with shorter wait times.

The AI handles unlimited concurrent calls. Every caller gets an instant greeting and routing — no busy signals, no hold queues during peak hours.

Yes. You can configure DTMF (button press) as a fallback option. Some callers prefer pressing 0 for an operator, and the AI respects that.

Track call volume by hour/day, routing distribution by department, average handling time, self-service resolution rate, and common caller intents. Use this data to optimize staffing and processes.

Traditional IVR systems cost $1,000-$10,000 for setup plus per-minute charges. AI IVR on TTS.ai starts at $9/month and handles thousands of calls with no per-minute fees beyond credits.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

전화 시스템을 업그레이드 할 준비가 되셨습니까?

지능적으로 통화를 처리하고 비즈니스와 함께 확장되는 AI IVR 배포

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