テキストを音声に変換 エージェント 音楽 音声からテキストへ 音声クローン Voice Design Marketplace モア
Business & Internal

AI電話IVRシステム

Replace outdated phone menus with an intelligent voice assistant that understands natural language, routes calls efficiently, and provides 24/7 customer support. Reduce wait times, improve customer satisfaction, and handle unlimited concurrent calls without hiring additional staff.

24時間対応 自然言語 スマートルーティング マルチ言語 分析ダッシュボード
このエージェントを無料で試してみる API ドキュメント

AI電話IVRシステム

このエージェントを起動

IVR System Features

Professional phone automation that understands your callers

Natural Language Routing

Callers say what they need in their own words. AI understands intent and routes instantly — no menu numbers to remember.

Instant Response

Sub-second response time. Callers never wait on hold or navigate multi-level menus. Average call handling drops from 90 seconds to 15.

Smart Routing

Route by department, issue type, customer tier, language, or any custom rule. VIP customers get priority routing automatically.

Self-Service Answers

Common questions (hours, location, account balance) answered directly without routing, reducing load on human agents.

Multilingual Support

Detect caller language and respond accordingly. Support callers in 30+ languages without multilingual staff.

Call Analytics

Track routing patterns, call volumes by department, peak hours, and common queries to optimize staffing and processes.

IVRの動作を聞く

完全に人工知能によって処理された顧客サービスコールの例

Thank you for calling Acme Corp. How can I help you today?

最後の請求書に関して質問がある 認識できない請求書がある

I'll connect you with our billing department right away. They can pull up your account and review that charge with you. One moment please.

プロフェッショナルボイスのオプション

すべての通話でブランドを代表する完璧な声を選択

トップ・ボイス

Sarah

Female

ビジネス電話システムのための明瞭でプロフェッショナルな音声

Adam

Male

迅速なルーティングのための確実で効率的な配送

Emma

Female

Polished, premium voice for enterprise companies

ベスト・モデルズ

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Sub-second response for the fastest possible call routing

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free multilingual model for international call centers

CosyVoice 2

Standard

Alibaba's scalable streaming TTS with human-parity naturalness and near-zero latency.

Medium 5/5

Natural multilingual support for diverse caller bases

Deploy Your IVR in Hours

Get your AI phone system live faster than traditional IVR setup

1

Define Departments

List your departments, their phone extensions, and the types of calls each handles.

2

Set Routing Rules

Map caller intents to departments. Define priority rules for VIP customers and urgent issues.

3

Add Self-Service Info

Enter business hours, location, FAQs, and common answers the IVR can handle without routing.

4

電話システムに接続

PBX、Twilio、VoIPプロバイダと統合し、即座に通話を処理し始める。

Common Use Cases

カスタマーサポート

複雑な問題を人間のエージェントにルーティングする前に，ＦＡＱ，アカウント問い合わせ，および基本的なトラブルシューティングを扱う。

Appointment Scheduling

Book, reschedule, and confirm appointments with calendar integration and SMS reminders.

Payment Collection

Process payments securely over the phone with PCI-compliant voice authentication.

Enterprise Integrations

既存のシステムに接続

  • CRMインテグレーション（Salesforce、HubSpot、Zendesk）
  • Ticketing systems (Jira, ServiceNow)
  • Calendar APIs (Google, Outlook, Exchange)
  • 支払いゲートウェイ (Stripe, Square, Authorize.net)
  • Custom REST APIs and webhooks

電話分析

電話システムを最適化するための重要なメトリクスを追跡します:

  • 平均処理時間と解析率を示した。
  • 時間・日・月別の通話量
  • 最も一般的な呼び出し者の意図
  • •感情分析とＣＳＡＴスコア。
  • ヒトに対する転移率は１００％であった。

よくある質問

AI電話IVRシステムに関するよくある質問

Traditional IVRs force callers through rigid menu trees: 'Press 1 for sales, press 2 for support.' AI IVR lets callers speak naturally: 'I need help with my bill.' The AI understands and routes instantly.

ほとんどの呼び出しは5秒以内にルーティングされます。AIは呼び出し者に挨拶し、1〜2文字で意図を理解し、すぐに転送します。これは従来の電話ツリーより5〜10倍速いです。

Yes. The AI detects the caller language and responds accordingly. It supports 30+ languages and can route callers to language-specific agents when needed.

Yes. Works with any SIP/VoIP system: Twilio, RingCentral, Asterisk, FreeSWITCH, Genesys, and more. No hardware changes needed.

Yes. Configure self-service answers for common queries: business hours, office location, website URL, appointment scheduling, and account balances. Only route when human assistance is genuinely needed.

After two attempts to clarify, the AI routes the caller to a live operator or general reception. It never leaves callers stuck in a loop.

Yes. With CRM integration, the AI recognizes VIP customers, enterprise accounts, or urgent issues and routes them to priority queues with shorter wait times.

The AI handles unlimited concurrent calls. Every caller gets an instant greeting and routing — no busy signals, no hold queues during peak hours.

Yes. You can configure DTMF (button press) as a fallback option. Some callers prefer pressing 0 for an operator, and the AI respects that.

Track call volume by hour/day, routing distribution by department, average handling time, self-service resolution rate, and common caller intents. Use this data to optimize staffing and processes.

Traditional IVR systems cost $1,000-$10,000 for setup plus per-minute charges. AI IVR on TTS.ai starts at $9/month and handles thousands of calls with no per-minute fees beyond credits.

Yes. The AI can collect name, account number, reason for calling, and other details before transferring. This information is passed to the receiving agent so callers do not have to repeat themselves.
5.0/5 (1)

電話システムをアップグレードする準備はできていますか？

知的に通話を処理し、ビジネスに合わせてスケールする AI IVR を展開します

無料登録 エージェント・ビルダー