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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automatsko rješavanje problema Resetiranje šifre Stvaranje kupona Sigurnosna usklađenost 24/7 podrška
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AI IT Help Desk

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Help Desk Mogućnosti

Automatizirana IT podrška koja odmah rješava uobičajene probleme

Password Resets

Sigurno rukovanje zahtjevima za resetiranje lozinke. Verifikacija identiteta, resetiranje vjerodajnica, i vođenje korisnika kroz postavljanje novih lozinki.

Rješavanje problema sa povezivanjem

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Postavljanje uređaja

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Pogledajte Help Desk u akciji

Primjer poziva podrške koji prolazi kroz scenarij rješavanja problema sa printerom

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Dobro, internet veza je u redu. Provjerimo VPN klijent. Možete li desnim klikom kliknuti na VPN ikonu u sistemskoj traci i reći mi koji broj verzije ona prikazuje? Također, kada je zadnji put ispravno radila?

Profesionalni glasovi podrške

Izaberite glas koji korisnike opušta tokom poziva za tehničku podršku

Najbolji glasovi

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Best Models

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Postavite svoj AI Help Desk

Nabavite automatiziranu IT podršku koja radi u vašoj organizaciji

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Razmjesti na zaposlenike

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatizirani zadaci podrške

Resetiranje šifre

Provjeri identitet i odmah resetiraj AD/SSO lozinke

Osiguravanje računa

Napravi račune i dodijeli softverske licence

Problemi sa štampanjem

Rješavanje problema sa povezivanjem i upravljačkim programima

Mrežna povezivost

Dijagnosticirajte VPN, WiFi i mrežne probleme

Sigurnost

IT System Integration

  • Active Directory / Azure AD
  • • Sistemi za prodaju ulaznica (Jira, ServiceNow, Zendesk)
  • • Upravljanje sredstvima (Jamf, Intune)
  • • Alati za praćenje (Datadog, New Relic)
  • • Baza znanja (Confluence, SharePoint)

Enterprise Security

  • • Potrebna je višefaktorska autentifikacija
  • • Kontrola pristupa zasnovana na ulozi (RBAC)
  • • SOC 2 Type II compliant infrastructure
  • • Kriptirani glasovni podaci u tranzitu i u mirovanju
  • • Detaljni dnevnici revizije za usklađenost

Često postavljana pitanja

Uobičajena pitanja o našem AI IT Help Desku

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Da. Agent vodi korisnike kroz višekorak procedure jedan korak po korak, potvrđujući da je svaki korak završen prije nego što prijeđe na sljedeći. Koristi jednostavan jezik i izbjegava žargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Da. Integrirajte help desk kao bot u vašu kompaniju Slack ili Teams radnu površinu. Zaposlenici mogu glasovno ili tekstno razgovarati sa IT podrškom direktno iz njihovih alata za saradnju.

Uključite svoju standardnu listu softvera, detalje o VPN klijentu, modele štampača, konfiguraciju mreže i interne procedure u sistemski prompt. Agent koristi ovo znanje specifično za kompaniju za precizno rješavanje problema.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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