Business & Internal

Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Famaha olana hoazy Ny teny fanalahidy Famoronana tapakila Fiarovana Fanohanana 24/7

Andramo maimaimpoana ity Agent ity Tahirin-kevitra API

AI IT Help Desk

Anaran'ny mpampiantrano

Fampilazan'ny rafitra

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Feo

Modely

Alefaso ity Agent ity

Fiasan'ny Help Desk

Fanohanana IT mandeha ho azy izay mamaha ny olana mahazatra avy hatrany

Password Resets

Manatanteraka ny fangatahana famerenana ny teny fanalahidy amin'ny fomba azo antoka. Manaporofo ny maha-izy azy, mamerina ny famantarana, ary manoro ny mpampiasa amin'ny fametrahana teny fanalahidy vaovao.

Famaha olana amin'ny fifandraisana

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Fandrindrana ny periferika

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Jereo ny Help Desk miasa

Ohatra amin'ny antso fanohanana mankany amin'ny fivoahan'ny olana amin'ny mpanonta taratasy

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Tsara, ka mety ny fifandraisana amin'ny aterineto. Ndeha hojerentsika ny mpivatsy VPN. Azonao atao ve ny manindry amin'ny bokotra havanana ny kisarin'ny VPN ao amin'ny vatasarihanao ary milaza amiko ny laharan'ny kinova asehony? Ary koa, rahoviana no niasa tsara farany izy io?

Feon'ny Fanohanana Manampahaizana

Misafidiana feo iray ahafahan'ny mpampiasa milamina mandritra ny antso fanohanana ara-teknika

Feo ambony

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Modely tsara indrindra

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Hametraka ny Help Desk-nao AI

Handray fanohanana IT mandeha hoazy ao amin'ny fikambananao

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Asa fanohanana mandeha hoazy

Ny teny fanalahidy

Manaporofo ny maha-izy anao ary mamerina mametraka ny teny fanalahidin'ny AD/SSO avy hatrany

Fametrahana kaonty

Hamorona kaonty ary hanome lisansa rindran'asa

Tsy fetezan'ny mpanonta

Manafoana ny olana amin'ny fifandraisana sy ny mpamily

Fifandraisana rezo

Manadihady ny olana amin'ny VPN, WiFi, ary ny rezo

Fiarovana

Rafi-pifandraisana

Active Directory / Azure AD
• Rafitry ny Ticketing (Jira, ServiceNow, Zendesk)
• Fitantanana tahiry (Jamf, Intune)
Fitaovana fanaraha-maso (Datadog, New Relic)
• Fototry ny fahalalàna (Confluence, SharePoint)

Fiarovana ny orinasa

• Mila fanamarinana amin'ny fomba maro
• Fifehezana fidirana mifototra amin'ny anjara asa (RBAC)
• SOC 2 Type II mifanaraka amin'ny fotodrafitrasa
• Datan'ny feo miafina mandritra ny fivezivezena sy ny fiatoana
• Diarin'ny fanaraha-maso amin'ny antsipiriany ho an'ny fankatoavana

Fanontaniana mipetraka matetika

Fanontaniana mahazatra momba ny AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Eny. Mitarika ny mpampiasa amin'ny dingana marobe ny mpisolovava, dingana iray isaky ny dingana, ary manamafy fa vita ny dingana tsirairay alohan'ny hirosoana amin'ny manaraka. Mampiasa teny tsotra izy ary misoroka ny teny tsy fantatra.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Eny. Ampidiro ny help desk ho toy ny robot ao amin'ny sehatra Slack na Teams-n'ny orinasanao. Afaka miresaka amin'ny alalan'ny feo na amin'ny alalan'ny soratra amin'ny fanohanana IT mivantana avy amin'ny fitaovana fiaraha-miasa ny mpiasa.

Ampidiro ao anatin'ny filazan'ny rafitra ny lisitr'ireo rindran'asa mahazatra anao, ny antsipirian'ny mpivatsy VPN, ny modelin'ny mpanonta, ny kirakiran'ny rezo, ary ny fizotra anatiny. Mampiasà io fahalalana manokana momba ny orinasa io ny mpisolovava mba hamahana ny olana amin'ny fomba marina.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Vonona ny hanatanteraka ny fanohanana ny IT ve ianao?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Misoratra anarana maimaimpoana Mpamorona Agent