Business & Internal

AI IT help desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-trobleshooting Reset Sandi Pembuatan Tiket Kepatuhan Keamanan Dukungan 24/7

Cobalah Agen ini Bebas Dokumen API

AI IT Help Desk

Nama Agen

Prompt Sistem

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Suara

Model

Luncurkan Agen Ini

Bantuan Kapabilitas Desk

Diotomatikan dukungan IT yang langsung menyelesaikan masalah umum

Password Resets

Tangani permintaan reset sandi secara aman. Verifikasi identitas, reset kredensial, dan pandu pengguna melalui pengaturan sandi baru.

Penelusuran Masalah Konektivitas

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Penyiapan Perangkat

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Lihat Meja Bantu Beraksi

Contoh panggilan dukungan berjalan melalui skenario pemecah masalah pencetak

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bagus, jadi koneksi internet baik-baik saja. Mari kita periksa klien VPN. Dapatkah Anda klik kanan ikon VPN di baki sistem Anda dan memberitahu saya nomor versi apa yang ditunjukkan?

Dukungan Suara Profesional

Pilih suara yang memudahkan pengguna selama panggilan dukungan teknis

Top Voices

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Model Terbaik

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Siapkan Meja Bantuan AI Anda

Dapatkan dukungan IT otomatis berjalan dalam organisasi Anda

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Tugas Dukungan Otomatis

Reset Sandi

Verifikasi identitas dan reset password AD/SSSO seketika

Penempatan Akun

Buat akun dan tetapkan lisensi perangkat lunak

Terbitan Pencetak

Masalah pemrosesan konektivitas dan masalah driver

Konektivitas Jaringan

Diagnosa VPN, WiFi, dan isu jaringan

Integrasi & Keamanan

Integrasi Sistem IT

• Active Directory / Azure AD
& bull; ticketing systems (Jira, ServiceNow, Zendesk)
& bull; Manajemen Aset (Jamf, Intune)
• Memantau alat (Datadog, Relik Baru)
& bull; Knowledge base (Coflutur, shareePoint)

Keamanan Enterprise

Otentikasi multi-faktor diperlukan
• Kendali akses berbasis peran (RBAC)
• SOC 2 Tipe infrastruktur II compliant
• Data suara terenkripsi dalam transit dan saat istirahat
• Catatan audit terrinci untuk kepatuhan

Pertanyaan yang Sering Diajukan

Pertanyaan umum tentang AI IT kami Membantu Tsukue

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ya. agen ini berjalan pengguna melalui prosedur multi-langkah satu per satu, mengkonfirmasi setiap langkah selesai sebelum bergerak ke langkah berikutnya. menggunakan bahasa sederhana dan menghindari jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Ya. kumpulkan meja bantuan sebagai robot di perusahaan Anda Slack atau Teams workspace. karyawan dapat berbicara-chat atau teks-chat dengan dukungan IT langsung dari alat kolaborasi mereka.

Sertakan daftar perangkat lunak standar Anda, rincian klien VPN, model pencetak, konfigurasi jaringan, dan prosedur internal Anda di prompt sistem. Agen menggunakan pengetahuan spesifik perusahaan ini untuk memecahkan masalah akurat.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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