Business & Internal

AIIT 信息技术服务台

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

自动路标射击密码密码重置创建查看票遵守安保规定 24/7 24/7支助

尝试这个 Free Agent Free 代理器 API 文件

AI IT Help Desk

代理名称

系统提示

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

语音声音

型型

这个发射代理人

服务台能力

自动信息技术支持,即时解决共同问题

Password Resets

安全处理密码重置请求。校验身份, 重置证书, 并通过设置新密码指导用户。

C. 排除问题

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

设备设置

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

见服务台行动

校样支持呼叫, 跳过打印机故障排除方案

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

很好, 因此互联网连接是好的。让我们检查 VPN 客户端。您可以右键单击系统托盘中的 VPN 图标, 并告诉我它显示的版本编号吗? 另外, 上次工作是什么时候正确?

专业支持之声

选择一个让用户在技术支持电话中容易使用的声音

顶上的声音

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

最佳模型

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

设置您的 AI 服务台

获得在组织中运行的自动信息技术支持

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

自动支助任务

密码密码重置

立即核查身份并重置 AD/SSO 密码

会计经费拨备

创建账户和分配软件许可证

打印机问题

解决连接问题和驱动问题

网络连接

诊断VPN、无线网络和网络问题

一体化和安全

信息技术系统一体化

& bull; 活动目录/ Azure AD
& bull; 滴答系统( Jira, Service Now, Zendesk)
& bull; 资产管理 (Jamf, Intune)
& bull; 监测工具( 数据、新 Relic) (D)
& bull; 知识库( 集合、共享点) (C)

企业安全

& bull; 需要多要素验证( B)
& bull; 基于角色的出入控制( RBAC)
& bull; SOC 2 II 型符合 & bull; SOC 2 型基础设施
& bull; 在中继和休息时加密语音数据
& bull; 合规的详细审计日志

常问问题

关于我们的AIIT 服务台的共同问题

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

是的。代理商通过多步程序让用户一步一步走过, 在移动到下一步之前确认每个步骤都是完整的。它使用简单的语言, 并避免行话。

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

是的,将服务台作为机器人融入您的公司 Slack 或 Teams Works 工作空间。员工可以直接通过他们的合作工具获得信息技术支持,进行语音聊天或文字聊天。

包含您的标准软件列表、 VPN 客户端细节、打印机模型、网络配置和系统快速的内部程序。代理商使用这种特定公司的知识来准确排除故障。

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

准备自动提供信息技术支持吗?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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