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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Solución automática de problemas Se reinicia la contraseña Creación de entradas Cumplimiento de las normas de seguridad Apoyo 24/7
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AI IT Help Desk

Lanzar este agente

Capacidades del servicio de asistencia a los usuarios

Soporte informático automatizado que resuelve instantáneamente problemas comunes

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Solución de problemas de conectividad

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Configuración del dispositivo

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Vea el Help Desk en acción

Ejemplo de llamada de soporte caminando a través de un escenario de solución de problemas de impresora

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bien, así que la conexión a Internet está bien. Comprobemos el cliente VPN. ¿Puedes hacer clic con el botón derecho en el icono VPN de tu bandeja del sistema y decirme qué número de versión muestra? Además, ¿cuándo funcionó correctamente por última vez?

Voces de apoyo profesional

Elija una voz que facilite a los usuarios durante las llamadas de soporte técnico

Top Voices

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Mejores modelos

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Configure su mesa de ayuda de IA

Obtenga soporte informático automatizado en su organización

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Tareas de soporte automatizadas

Se reinicia la contraseña

Verifique la identidad y restablezca las contraseñas AD/SSO al instante

Provisión de cuentas

Crear cuentas y asignar licencias de software

Problemas con la impresora

Solución de problemas de conectividad y problemas del controlador

Conectividad de red

Diagnosticar problemas VPN, WiFi y red

Integración y seguridad

Integración de sistemas de TI

  • Directorio activo de • / Azure AD
  • Sistemas de entrada de • (Jira, ServiceNow, Zendesk)
  • Gestión de activos de • (Jamf, Intune)
  • Herramientas de monitoreo de • (Datadog, Nueva reliquia)
  • Base de conocimientos de • (Confluencia, SharePoint)

Seguridad de las empresas

  • Se requiere autenticación multifactor •
  • • Control de acceso basado en roles (RBAC)
  • Infraestructura compatible con • SOC 2 Tipo II
  • • Cifrado de datos de voz en tránsito y en reposo
  • • Registros detallados de auditoría para el cumplimiento

Preguntas frecuentes

Preguntas comunes sobre nuestro servicio de ayuda de AI IT

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Sí. El agente camina a los usuarios a través de procedimientos de varios pasos un paso a la vez, confirmando que cada paso está completo antes de pasar al siguiente. Utiliza lenguaje simple y evita la jerga.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Sí. Integra el servicio de ayuda como un bot en tu espacio de trabajo de Slack o Teams. Los empleados pueden hablar por voz o por texto con soporte de TI directamente desde sus herramientas de colaboración.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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