Business & Internal

AI IT stol za pomoć

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

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Probaj ovog agenta besplatno API Docs

AI IT Help Desk

Ime agenta

Sustavski poziv

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Glas

Uzorak

Pokrenite ovaj agent

Mogućnosti pomoćnog stola

Automatizirana IT potpora koja odmah rješava zajednička pitanja

Password Resets

Upravljajte zahtjevima za resetiranjem lozinke sigurno. Provjerite identitet, resetirajte vjerodostojnosti i vodite korisnike postavljanjem novih lozinki.

Odstranjivanje povezanosti

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Postavke uređaja

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Pogledajte ured za pomoć na djelu

Uzorak podrške poziva hoda kroz scenarij problema s pisačem

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Dobro, tako da je internet priključak je u redu. Provjerimo VPN klijenta. Možete li kliknuti desnim klikom na VPN ikonu u vašem sustavu kaseta i recite mi koji broj verzije pokazuje? Također, kada je posljednji put radi ispravno?

Glasovi profesionalne podrške

Odaberite glas koji olakšava korisnike tijekom poziva tehničke podrške

Top Glasovi

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Najbolji modeli

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Postavite svoj AI ured za pomoć

Dobiti automatiziranu IT podršku radi u vašoj organizaciji

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatski zadaci za podršku

Ponavljanje zaporke

Provjerite identitet i odmah resetirajte AD/SSO lozinke

Provizija računa

Kreirajte račune i dodijelite softverske licence

Pitanja pisača

Povezivanje i problemi s vozačima

Mrežna povezanost

Dijagnosticirajte VPN, WiFi i mrežna pitanja

Integracija i sigurnost

Integracija IT sustava

• Aktivni direktorij / Azure AD
Sustav • ulaznica (Jira, ServiceNow, Zendesk)
Upravljanje • imovinom (Jamf, Intune)
Alati za praćenje • (Datadog, New Relic)
Baza znanja • (Povezanost, SharePoint)

Osiguranje poduzeća

Potrebna je višestruka provjera autentičnosti
Kontrola pristupa • temeljena na ulozima (RBAC)
• SOC 2 infrastruktura u skladu s tipom II
• Šifrirani glasovni podaci u tranzitu i u miru
• Detaljni revizijski dnevniki za usklađenost

Česta pitanja

Uobičajna pitanja o našem AI IT stolu za pomoć

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Yes. The agent walks users through multi-step procedures one step at a time, confirming each step is complete before moving to the next. It uses simple language and avoids jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Da. Iнтегрirati pomoć stol kao robot u Vašu tvrtku Slack ili Teams radnu površinu. Zaposlenici mogu glasovno čavrljati ili tekstualno čavrljati s IT podrškom izravno iz svojih alata suradnje.

Uključite svoj standardni softverski popis, VPN klijentske detalje, tiskarske modele, mrežne konfiguracije i interne postupke u sustavnu prompt. Agent koristi ovo znanje specifično za tvrtku za precizno rješavanje problema.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Spremni za automatiziranje IT podrške?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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