Business & Internal

AI IT-hjælpsskranke

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto- fejlfinding Adgangskode- nulstiller Oprettelse af billetter Sikkerhedsoverholdelse 24/7 Støtte

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AI IT Help Desk

Agentnavn

Systemprompt

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Stemme

Model

Start denne agent

Hjælp til skrivebordskapabiliteter

Automatiseret IT-support, der løser fælles problemer med det samme

Password Resets

Håndter adgangskode reset anmodninger sikkert. Bekræft identitet, reset legitimationsoplysninger, og guide brugere gennem indstilling af nye adgangskoder.

Fejlfinding af tilslutningsmuligheder

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Enhedsopsætning

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Se hjælpeskranken i aktion

Sample support opkald gå gennem en printer fejlfinding scenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Godt, så internetforbindelsen er fint. Lad os tjekke VPN-klient. Kan du højreklikke på VPN-ikonet i dit system bakke og fortælle mig, hvilken version nummer det viser? Også, hvornår gjorde det sidste arbejde korrekt?

Professionelle supportstemmer

Vælg en stemme, der sætter brugerne på lethed under teknisk support opkald

Topstemmer

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Bedste modeller

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Opret din AI-hjælpsskranke

Få automatiseret IT-support til at køre i din organisation

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatiserede supportopgaver

Adgangskode- nulstiller

Bekræft identitet og nulstille AD / SSO adgangskoder øjeblikkeligt

Konto Hensættelse

Opret konti og tildele softwarelicenser

Printerproblemer

Fejlfinding af forbindelses- og driverproblemer

Netværksforbindelse

Diagnose VPN, WiFi og netværksproblemer

Integration og sikkerhed

Integration af it-systemer

• Active Directory / Azure AD
• Ticketing- systemer (Jira, ServiceNow, Zendesk)
• Asset management (Jamf, Intune)
• Overvågningsværktøjer (Datadog, Ny Relic)
•'s videnbase (Confluence, SharePoint)

Virksomhedssikkerhed

& bull; Multifaktor- godkendelse påkrævet
• Rollebaseret adgangskontrol (RABAC)
• SOC 2 Type II- kompatibel infrastruktur
• krypterede taledata i transit og i hvile
• detaljerede revisionslogfiler for overholdelse

Ofte stillede spørgsmål

Almindelige spørgsmål om vores AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ja. Agenten går brugere gennem multi-step procedurer et skridt ad gangen, bekræfter hvert trin er komplet, før du flytter til det næste. Det bruger simpelt sprog og undgår jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yes. Integrate the help desk as a bot in your company Slack or Teams workspace. Employees can voice-chat or text-chat with IT support directly from their collaboration tools.

Inkluder din standard software liste, VPN klient detaljer, printermodeller, netværkskonfiguration, og interne procedurer i systemet prompt. Agenten bruger denne virksomhed-specifik viden til præcis fejlfinding.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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