Business & Internal

AI IT služba za pomoč

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Samodejno snemanje težav Geslo se ponavlja Ustvarjanje vozovnic Skladnost z varnostjo Podpora 24/7

Poskusi s tem agentom Free API Docs

AI IT Help Desk

Ime agenta

Sistemski povpraševanje

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Glas

Vzorec

Zaženite tega agenta

Sposobnosti za pisarno za pomoč

Avtomatizirana IT podpora, ki takoj rešuje skupna vprašanja

Password Resets

Varno upravljajte z zahtevami po ponovnem ponovnem ponavljanju gesla. Preverite identiteto, preverjajte potrdila in usmerjajte uporabnike z nastavitvijo novih gesl.

Odpravljanje povezav

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Nastavitve naprave

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Glejte službo za pomoč v akciji

Vzorčni podporni klic sprehaja skozi scenarij za reševanje težav s tiskalnikom

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Dobro, torej internetna povezava je v redu. Preverimo VPN odjemalca. Ali lahko desno kliknete na VPN ikono v vašem sistemskem kazalniku in mi poveste, katero številko različice prikazuje? Prav tako, kdaj je to nazadnje delovalo pravilno?

Glasovi za profesionalno podporo

Izberite glas, ki uporabnike olajša med klici tehnične podpore

Glavni glasi

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Najboljši modeli

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Nastavite svojo AI pisarno za pomoč

Get avtomatizirana IT podpora teče v vaši organizaciji

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Avtomatizirane naloge podpore

Geslo se ponavlja

Preveri identiteto in takoj ponovno nastavi gesla AD/SSO

Zagotavljanje računa

Ustvarite račune in dodelite programske licence

Vprašanja tiskarja

Povezava z odpravljanjem težav in problemi z vozniki

Povezljivost omrežij

Diagnoza VPN, WiFi in omrežna vprašanja

Vključevanje in varnost

Vključevanje informacijskih sistemov

• Aktivni imenik / Azure AD
Sistemi • za vstopnice (Jira, ServiceNow, Zendesk)
Upravljanje premoženja • (Jamf, Intune)
Orodja za spremljanje • (Datadog, New Relic)
Osnova znanja • (povezanost, ShareTock)

Varnost podjetja

Potrebna overitev več dejavnikov •
Kontrola dostopa na podlagi vlog • (RBAC)
Infrastruktura SOC 2, skladna s tipom II
• šifrirani glasovni podatki v tranzitu in v počitku
• Podrobni revizijski dnevniki za skladnost

Pogosta vprašanja

Skupna vprašanja o naši AI IT Pomoč recepciji

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Da. Agent sprehaja uporabnike skozi večstopenjske postopke korak za korakom, potrjuje vsak korak je dokončan pred premikom na naslednji. Uporablja preprost jezik in se izogiba žargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Da. Integrirajte pomoč mizo kot robot v vašem podjetju Slack ali Teams delovno mesto. Uslužbenci lahko glasovno klepet ali tekst-klepet z IT podporo neposredno iz svojih orodij sodelovanja.

Vključite svoj standardni seznam programske opreme, VPN odjemalcev podrobnosti, tiskalnik modelov, omrežne konfiguracije in notranje postopke v sistem hitre. Agent uporablja to znanje za podjetje za natančno reševanje težav.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Pripravljeni za avtomatsko IT podporo?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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