Business & Internal

AI det hjälpskrivbord

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Automatisk felsökning Lösenord Återställer Skapande av biljetter Efterlevnad av säkerheten Support dygnet runt

Prova denna agent fri API- dokument

AI IT Help Desk

Agentnamn

Systemsnabbhet

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Röst

Förlaga

Starta den här agenten

Hjälp Skrivbordsfunktioner

Automatiserat IT-stöd som löser vanliga problem omedelbart

Password Resets

Hantera begäran om lösenordsåterställning på ett säkert sätt. Verifiera identitet, återställa referenser och vägleda användare genom att ställa in nya lösenord.

Felsökning av anslutningsförmåga

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Device Setup

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Se hjälpcentralen i verksamhet

Sample support call walking genom en skrivare felsökning scenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bra, så internet-anslutningen är bra. Låt oss kolla VPN-klienten. Kan du högerklicka på VPN-ikonen i din systembricka och berätta vilken version nummer den visar? Dessutom, när fungerade det senast korrekt?

Professionella stödröster

Välj en röst som gör det lättare för användarna att ringa teknisk support

Översta rösten

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Bästa modeller

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Sätt upp din AI-hjälpcentral

Få automatiserad IT-support igång i din organisation

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatiserade stöduppgifter

Lösenord Återställer

Verifiera identitet och återställa AD/SSO lösenord omedelbart

Avsättning av konto

Skapa konton och tilldela programvarulicenser

Skrivarfrågor

Felsöka konnektivitet och drivrutinsproblem

Nätverksanslutning

Diagnosera VPN-, WiFi- och nätverksproblem

Integration och säkerhet

Integrering av IT-system

• s aktiva katalog / Azure AD
Biljettsystem i • (Jira, ServiceNow, Zendesk)
Hantering av • s tillgångar (Jamf, Intune)
Verktyg för övervakning av • (Datadog, ny relik)
Kunskapsbas för • (Konfluens, SharePoint)

Företagssäkerhet

• flerfaktorsautentisering krävs
Rollbaserad åtkomstkontroll för • (RBAC)
• SOC 2 typ II-kompatibel infrastruktur
• Krypterad röstdata under transitering och i vila
• Detaljerade granskningsloggar för överensstämmelse

Vanliga frågor

Vanliga frågor om vår AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ja. Agenten går användare genom flera steg procedurer ett steg i taget, bekräftar att varje steg är komplett innan du flyttar till nästa. Det använder enkelt språk och undviker jargong.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yes. Integrate the help desk as a bot in your company Slack or Teams workspace. Employees can voice-chat or text-chat with IT support directly from their collaboration tools.

Inkludera din standardprogram lista, VPN-klient detaljer, skrivare modeller, nätverkskonfiguration och interna förfaranden i systemet prompt. Agenten använder denna företagsspecifika kunskap för korrekt felsökning.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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