Business & Internal

AI IT-hjelpedesken

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-streking Passord Nullstiller Billettopprettelse Sikkerhetssamsvar 24/7 Støtte

Prøv denne agenten fri API- dokser

AI IT Help Desk

Agentnavn

Systemdialog

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Stemme

Modell

Start agenten

Hjelp deskens muligheter

Automatisk IT- støtte som løser vanlige problemer umiddelbart

Password Resets

Håndter forespørsler om nullstilling av passord sikkert. Sjekk identiteten, tilbakestill abonnentene og veifør brukerne ved å sette opp nye passord.

Feilsøking av forbindelsesmuligheter

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Enhetsoppset

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Se « Hjelp » - desken i aksjon

Støtte for eksempel kall som går gjennom et feilsøkingsscenario for skrivere

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bra, så Internett- tilkoblingen er fin. La oss sjekke VPN- klienten. Kan du høyreklikke på VPN- ikonet i systemkurven og fortelle meg hvilket versjonsnummer det viser? Når virker det også sist?

Profesjonelle støttestemmer

Velg en stemme som gjør det lett for brukerne under tekniske støtteanrop

De øverste stemmene

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Beste modeller

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Sett opp AI-hjelpeskrivebordet

Hent automatisk IT- støtte som kjører i din organisasjon

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Lønnstakere

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automatiske støtteoppgaver

Passord Nullstiller

Bekreft identitet og nullstill AD/SSO-passord umiddelbart

Formidling av konto

Opprett kontoer og tildel programvarelisenser

Skriverspørsmål

Feilsøking av forbindelsesmuligheter og problemer med lokomotivføreren

Nettverkstilkobling

Diagnose VPN, WiFi og nettverksspørsmål

Integrasjon og sikkerhet

Integrasjon av IT-systemer

&Bull; Aktiv mappe / Azure AD
• billettsystem (Jira, ServiceNow, Zendesk)
Håndtering av • - eiendeler (Jamf, Intune)
& Bull; overvåkingsverktøy (Datadog, Ny Relic)
& bull; kunnskapsbase (Konfluens, SharePoint)

Bedriftssikkerhet

& bull; må autentiseres med flere faktorer
& Bull; rollebasert tilgangskontroll (RBAC)
& bull; SOC 2 type II infrastruktur som stemmer med SOC 2
• Krypterte taledata under og i ro
& bull; detaljerte revisjonslogger for samsvar

Ofte stilte spørsmål

Vanlige spørsmål om vår AI IT-hjelpedesk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Ja. Agenten går gjennom flere trinn- prosedyrer ett steg av gangen, og bekrefter at hvert steg er fullført før du går til neste. Det bruker et enkelt språk og unngår jargong.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yes. Integrate the help desk as a bot in your company Slack or Teams workspace. Employees can voice-chat or text-chat with IT support directly from their collaboration tools.

Ta med standard programvarelista, VPN- klientdetaljer, skrivermodeller, nettverksoppsett og interne prosedyrer i systemspørsmålet. Agenten bruker denne bedriftsspesifikke kunnskapen til nøyaktig feilsøking.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

Klar til å automatisere IT- støtte?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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