Business & Internal

AI IT 헬프 데스크

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

자동 문제 해결 비밀번호 재설정 티켓 생성 보안 규정 준수 24/7 온라인 지원

이 에이전트를 무료로 사용해 보십시오 API 문서

AI IT Help Desk

에이전트 이름

시스템 프롬프트

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

음성

모델

이 에이전트 실행하기

헬프 데스크 기능

일반적인 문제를 즉시 해결하는 자동화된 IT 지원

Password Resets

암호 재설정 요청을 안전하게 처리합니다. 신원 확인, 자격 증명 재설정, 사용자를 새로운 암호 설정에 안내합니다.

연결 문제 해결

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

장치 설정

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

헬프 데스크 활동 보기

프린터 문제 해결 시나리오를 거치는 지원 전화 샘플

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

좋아, 그래서 인터넷 연결이 괜찮습니다. VPN 클라이언트를 확인하자. 시스템 트레이에있는 VPN 아이콘을 마우스 오른쪽 단추로 클릭하고 나에게 그것이 표시되는 버전 번호를 말해 줄 수 있습니까? 또한, 그것은 마지막으로 올바르게 작동 언제?

전문 지원 음성

기술 지원 통화 중에 사용자가 안심할 수 있는 음성을 선택하십시오.

상위 목소리

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

최고의 모델

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

AI 헬프 데스크 설정

조직에서 자동화된 IT 지원 실행

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

자동화된 지원 작업

비밀번호 재설정

신원 확인 및 AD/SSO 암호 즉시 재설정

계정 프로비저닝

계정 생성 및 소프트웨어 라이선스 할당

프린터 문제

연결 및 드라이버 문제 해결

네트워크 연결

VPN, WiFi 및 네트워크 문제 진단

통합 및 보안

IT 시스템 통합

액티브 디렉토리 / 애저 AD
티켓팅 시스템 (Jira, ServiceNow, Zendesk)
자산 관리(Jamf, Intune)
모니터링 도구 (Datadog, New Relic)
• 지식 기반 (컨플루언스, SharePoint)

기업 보안 솔루션

다중 인증이 필요합니다.
역할 기반 액세스 제어(RBAC)
SOC 2 Type II 규정 준수 인프라
암호화된 음성 데이터 전송 및 정지 상태
규정 준수를 위한 상세한 감사 로그

자주 묻는 질문

AI IT 헬프 데스크에 대한 일반적인 질문

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

예. 에이전트는 사용자를 한 번에 한 단계씩 다단계 절차를 통해 안내하고, 다음 단계로 이동하기 전에 각 단계가 완료되었는지 확인합니다.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

회사의 Slack 또는 Teams 워크스페이스에 봇으로 헬프 데스크를 통합할 수 있습니다. 직원들은 협업 도구에서 직접 IT 지원팀과 음성 또는 문자 채팅을 할 수 있습니다.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

IT 지원을 자동화할 준비가 되셨습니까?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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