Business & Internal

Help Desk ng AI IT

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-troubleshooting tl> Pag-reset ng Password > Paglikha ng Ticket > Pagtupad ng Seguridad > 24/7 Suporta

> Subukan ang Ahente na ito Libre Mga dokumento ng API

AI IT Help Desk

Pangalan ng Ahente

Prompt ng Sistema

You are a friendly IT help desk agent. Help employees troubleshoot common technical issues: password resets, connectivity problems, software installation, printer setup, VPN access, and email configuration. Walk users through solutions step by step, using simple language without jargon. If you cannot resolve the issue, create a ticket and escalate to the IT team with a clear description of the problem and steps already attempted.

Tinig

Modelo

tl> Ilunsad ang Agent na ito

> Help Desk kakayahan

> Automated IT suporta na malutas ang mga karaniwang isyu kaagad

Password Resets

> Pamahalaan ang mga kahilingan sa pag-reset ng password nang ligtas. Kumpirmahin ang pagkakakilanlan, i-reset ang mga kredensyal, at gabayan ang mga user sa pamamagitan ng pag-set ng mga bagong password.

> Koneksyon Pag-troubleshoot

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Setup ng Device

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

> Tingnan ang Help Desk sa Aksyon

> Sample suporta tawag paglalakad sa pamamagitan ng isang printer pag-troubleshoot senaryong

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

tl> Good, kaya ang koneksyon sa internet ay maayos. Tingnan natin ang VPN client. Maaari mo bang i-right-click ang VPN icon sa iyong system tray at sabihin sa akin kung ano ang numero ng bersyon ito ay nagpapakita? Din, kailan ito huling gumagana nang tama?

> Mga boses ng propesyonal na suporta

> Pumili ng isang boses na naglalagay ng mga gumagamit sa kalayaan sa panahon ng mga tawag sa teknikal na suporta

> Nangungunang mga Tinig

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Pinakamahusay na Modelo

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

tl> I-set up ang iyong AI Help Desk

> Kumuha ng awtomatikong IT suporta na tumatakbo sa iyong organisasyon

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

> Automated Suporta Tungkulin

tl> Pag-reset ng Password

> Kumpirmahin ang pagkakakilanlan at i-reset AD / SSO password agad

> Account Provisioning

> Lumikha ng mga account at magtalaga ng mga lisensya sa software

> Printer isyu

> Pag-troubleshoot ng mga problema sa koneksyon at driver

Koneksyon ng Network

> Diagnose VPN, WiFi, at mga isyu sa network

> Integration & Seguridad

> IT System Integration

& Bull; Active Directory / Azure AD
& Bull; Ticketing sistema (Jira, ServiceNow, Zendesk)
• Pamamahala ng ari-arian (Jamf, Intune)
& Bull; Pagsubaybay sa mga tool (Datadog, Bagong Relic)
& Bull; Kaalaman base (Confluence, SharePoint)

Seguridad ng Enterprise

& Bull; Multi-factor authentication kinakailangan
• Role-based access control (RBAC)
& Bull; SOC2Tipo II compliant imprastraktura
& Bull; Encrypted boses data sa transit at sa pahinga
& Bull; Detalyadong audit log para sa pagsunod

Mga Madalas Itanong

> Karaniwang mga katanungan tungkol sa aming AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

> Oo. Ang agent walks mga gumagamit sa pamamagitan ng multi-step na mga pamamaraan ng isang hakbang sa isang oras, na nagpapatunay na ang bawat hakbang ay kumpleto bago lumipat sa susunod na. Ito ay gumagamit ng simpleng wika at avoids jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

> Oo. I-integrate ang help desk bilang isang bot sa iyong kumpanya Slack o Teams workspace. Maaaring voice-chat o text-chat ang mga empleyado sa IT support nang direkta mula sa kanilang mga tool sa pakikipagtulungan.

> Isama ang iyong standard na listahan ng software, VPN client detalye, printer modelo, network configuration, at panloob na mga pamamaraan sa system prompt. Ang agent ay gumagamit ng mga ito kumpanya-tukoy na kaalaman para sa tumpak na pag-troubleshoot.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.

5.0/5 (1)

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