Text to Speech Agents Music Speech to Text Voice Cloning Voice Design Marketplace More
Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Auto-Troubleshooting Password Resets Ticket Creation Security Compliance 24/7 Support
Try This Agent Free API Docs

AI IT Help Desk

Launch This Agent

Help Desk Capabilities

Automated IT support that resolves common issues instantly

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Connectivity Troubleshooting

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Device Setup

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

See the Help Desk in Action

Sample support call walking through a printer troubleshooting scenario

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Good, so the internet connection is fine. Let's check the VPN client. Can you right-click the VPN icon in your system tray and tell me what version number it shows? Also, when did it last work correctly?

Professional Support Voices

Choose a voice that puts users at ease during technical support calls

Top Voices

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Best Models

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Set Up Your AI Help Desk

Get automated IT support running in your organization

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Automated Support Tasks

Password Resets

Verify identity and reset AD/SSO passwords instantly

Account Provisioning

Create accounts and assign software licenses

Printer Issues

Troubleshoot connectivity and driver problems

Network Connectivity

Diagnose VPN, WiFi, and network issues

Integration & Security

IT System Integration

  • • Active Directory / Azure AD
  • • Ticketing systems (Jira, ServiceNow, Zendesk)
  • • Asset management (Jamf, Intune)
  • • Monitoring tools (Datadog, New Relic)
  • • Knowledge base (Confluence, SharePoint)

Enterprise Security

  • • Multi-factor authentication required
  • • Role-based access control (RBAC)
  • • SOC 2 Type II compliant infrastructure
  • • Encrypted voice data in transit and at rest
  • • Detailed audit logs for compliance

Frequently Asked Questions

Common questions about our AI IT Help Desk

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Yes. The agent walks users through multi-step procedures one step at a time, confirming each step is complete before moving to the next. It uses simple language and avoids jargon.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Yes. Integrate the help desk as a bot in your company Slack or Teams workspace. Employees can voice-chat or text-chat with IT support directly from their collaboration tools.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
5.0/5 (1)

Ready to Automate IT Support?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

Sign Up Free Agent Builder