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Business & Internal

AI IT Help Desk

Automate Tier 1 IT support with an AI assistant that troubleshoots common issues, resets passwords, provisions accounts, and guides users through technical problems. Reduce ticket backlog, improve resolution times, and free your IT team to focus on complex infrastructure work.

Risoluzione automatica dei problemi Ripristina password Creazione biglietti Conformità alla sicurezza Supporto 24/7
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AI IT Help Desk

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Capacità dell'help desk

Supporto IT automatizzato che risolve all'istante problemi comuni

Password Resets

Handle password reset requests securely. Verify identity, reset credentials, and guide users through setting new passwords.

Risoluzione dei problemi di connettività

Diagnose WiFi, VPN, and network issues with step-by-step guided troubleshooting. Resolve most connectivity problems in minutes.

Software Support

Guide users through software installation, updates, configuration, and common error resolution for standard business tools.

Configurazione dispositivo

Help with printer setup, monitor configuration, peripheral connections, and hardware troubleshooting.

Ticket Creation

When issues need human attention, automatically create detailed tickets with problem description, steps attempted, and priority level.

Knowledge Base

Access your internal IT knowledge base to provide accurate, company-specific solutions and procedures.

Vedere l'Help Desk in azione

Chiamata di supporto campione che passa attraverso uno scenario di risoluzione dei problemi della stampante

I can't connect to the VPN from home. It keeps timing out.

I can help you troubleshoot that. Let's start with a few quick checks. First, are you connected to your home WiFi and can you access regular websites like Google?

Yes, the internet is working fine otherwise.

Bene, quindi la connessione a internet va bene. Controlliamo il client VPN. Puoi fare clic con il tasto destro del mouse sull'icona VPN nel vassoio di sistema e dirmi che numero di versione mostra? Inoltre, quando ha funzionato correttamente l'ultima volta?

Voci di supporto professionali

Scegliere una voce che metta gli utenti a proprio agio durante le chiamate di supporto tecnico

Voci principali

Adam

Male

Patient, clear voice for technical instructions

Sarah

Female

Friendly, reassuring tone for frustrated users

Michael

Male

Authoritative tech expert voice

Migliori modelli

Kokoro

Free

Lightweight 82M parameter model delivering studio-quality speech with blazing-fast inference.

Fast 5/5

Fast responses for real-time troubleshooting conversations

Sesame CSM

Premium

Conversational speech model generating natural dialogue with appropriate timing and emotion.

Slow 5/5

Natural conversational flow for patient step-by-step guidance

MeloTTS

Free

High-quality multilingual text-to-speech that runs on CPU with minimal latency.

Fast 4/5

Free model for high-volume internal support deployments

Imposta il tuo Help Desk AI

Ottieni il supporto IT automatizzato in esecuzione nella tua organizzazione

1

Load IT Knowledge Base

Import your troubleshooting guides, standard procedures, and approved software list into the agent knowledge base.

2

Define Escalation Rules

Set which issues the agent resolves vs escalates: password resets (resolve), hardware failures (escalate), VPN issues (troubleshoot then escalate).

3

Connect Ticketing System

Integrate with ServiceNow, Jira Service Desk, Zendesk, or your ticketing platform for seamless ticket creation.

4

Deploy to Employees

Make the help desk available via phone, chat, or Slack/Teams integration for instant IT support.

Attività di supporto automatizzate

Ripristina password

Verificare l'identità e resettare immediatamente le password AD/SSO

Fornitura di conti

Crea account e assegna licenze software

Problemi con la stampante

Risoluzione dei problemi di connettività e problemi con il driver

Connettività di rete

Diagnosticare VPN, WiFi e problemi di rete

Integrazione e sicurezza

Integrazione del sistema IT

  • • Directory attiva / Azure AD
  • Sistemi di Ticketing • (Jira, ServiceNow, Zendesk)
  • Gestione dei beni • (Jamf, Intune)
  • Strumenti di monitoraggio • (Datadog, Nuova reliquia)
  • Base di conoscenza • (Confluenza, SharePoint)

Sicurezza delle imprese

  • Richiede autenticazione • multi-factor
  • • Controllo accessi basato sul ruolo (RBAC)
  • • SOC 2 Infrastruttura conforme di tipo II
  • • Dati voce cifrati in transito e a riposo
  • Registri di audit dettagliati per la conformità a •

Domande frequenti

Domande comuni sul nostro Help Desk AI IT

Common issues like password resets, VPN troubleshooting, WiFi connectivity, software installation guidance, printer setup, email configuration, and browser cache clearing. These typically represent 40-60% of all IT tickets.

The agent verifies user identity through security questions, employee ID, or integration with your identity management system before performing any account changes.

Yes. When the agent cannot resolve an issue, it creates a detailed ticket in your ITSM platform with the problem description, troubleshooting steps already attempted, and user contact information.

Sì. L'agente passa attraverso procedure multi-step un passo alla volta, confermando ogni passo è completo prima di passare al successivo. Usa un linguaggio semplice ed evita il gergo.

By resolving common issues (passwords, connectivity, software) automatically, the AI help desk typically reduces human-handled ticket volume by 40-60%, letting your IT team focus on complex problems.

Yes. The agent provides platform-specific instructions. It asks which operating system the user is on and adjusts troubleshooting steps accordingly.

Yes. The AI help desk is available 24/7. Employees working late, remote workers in different time zones, and weekend staff all get instant IT support.

Sì. Integra l'help desk come bot nel tuo spazio di lavoro Slack o Teams aziendale. I dipendenti possono chattare la voce o chattare il testo con il supporto IT direttamente dai loro strumenti di collaborazione.

Include your standard software list, VPN client details, printer models, network configuration, and internal procedures in the system prompt. The agent uses this company-specific knowledge for accurate troubleshooting.

The agent can process hardware requests (new laptop, monitor, keyboard) by collecting requirements and creating procurement tickets. For troubleshooting hardware issues, it guides users through basic diagnostics.

You can update the system prompt with new solutions as they are discovered. The agent immediately uses new troubleshooting procedures for similar future issues.

Yes. The agent processes conversations in real time without storing sensitive data. Integration with your identity management system uses secure API calls. Self-hosting is available for maximum security.
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Pronto per Automatizzare il Supporto IT?

Deploy an AI help desk that resolves common issues instantly and reduces ticket backlog

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